foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionThe Head of Shops – Bangladesh is a senior leadership role responsible for shaping and executing the marketplace experience strategy for the Q-Commerce platform across the country. The position drives growth and operational excellence by leading a team of Strategic and Key Account Managers to deliver a seamless, high-quality experience for vendors, retail chains, and customers. This role plays a pivotal part in building a strong ecosystem of partners, driving efficiency across operations, and enabling data-driven decision-making to enhance commercial performance. By collaborating closely with cross-functional teams — including Operations, Commercial, and Product — the Head of Shops ensures strategic alignment and flawless execution of business priorities.
The role also champions customer-centric innovation and continuous improvement, designing scalable processes that reduce friction and elevate the overall vendor and customer experience. This position is key to strengthening foodpanda’s leadership in Bangladesh’s rapidly evolving Q-Commerce landscape and setting new benchmarks for marketplace excellence.
Responsibilities
- Provide strategic leadership across commercial and operational functions to ensure strong marketplace performance and sustainable business growth.
- Lead, mentor, and develop the team to deliver operational excellence, strengthen collaboration, and achieve business objectives.
- Define and execute a profitable business strategy that expands the vendor portfolio, deepens partnerships, and enhances customer value.
- Build and maintain long-term partnerships with major retail chains and independent stores through effective negotiation and relationship management.
- Identify market opportunities and develop initiatives that drive category growth and strengthen foodpanda’s position nationwide.
- Improve operational efficiency and scalability by implementing data-driven processes, automation, and best practices across the marketplace.
- Oversee and optimize key performance indicators related to growth, profitability, customer satisfaction, and team engagement.
- Collaborate with cross-functional teams — including Operations, Vendor Management, and Regional Leadership — to ensure strategic alignment and flawless execution.
- Lead transformative initiatives to address operational challenges, enhance service quality, and drive continuous improvement.
- Serve as the primary liaison for regional stakeholders, fostering collaboration and alignment to deliver a consistent, high-quality marketplace experience.
- Minimum 10–12 years of experience in e-commerce, retail or marketplace management, customer experience with proven leadership in managing large, cross-functional teams.
- Demonstrated success in driving commercial growth and operational excellence within fast-paced, multi-sided marketplace environments (vendors, customers, and delivery partners).
- Strong background in data-driven decision-making, with the ability to interpret key business metrics (e.g., growth, profitability, customer satisfaction) and translate insights into strategic actions.
- Proven expertise in account management, portfolio growth, and vendor relationship management, including experience negotiating and securing key partnerships with large retail chains and independent stores.
- Excellent stakeholder management and communication skills, capable of collaborating effectively with senior leadership, regional teams, and external partners.
- Demonstrated ability to lead transformation initiatives, optimize processes, and implement scalable, customer-centric solutions.
- Solid business and financial acumen, with experience in P&L management, strategic planning, and execution.
- Thrives in dynamic, fast-growing environments, balancing strategic vision with hands-on operational execution.
Skills Required
- 10–12 years of experience in e-commerce, retail, marketplace management, or customer experience
- Leadership experience managing large, cross-functional teams
- Proven success driving commercial growth and operational excellence in fast-paced, multi-sided marketplaces
- Strong data-driven decision-making and ability to interpret growth, profitability, and customer satisfaction metrics
- Expertise in account management, portfolio growth, and vendor relationship management
- Experience negotiating and securing partnerships with large retail chains and independent stores
- Excellent stakeholder management and communication skills
- Ability to lead transformation initiatives, optimize processes, and implement scalable customer-centric solutions
- Business and financial acumen, including P&L management, strategic planning, and execution
- Ability to balance strategic vision with hands-on operational execution in dynamic, fast-growing environments
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
