Head of Lagos Operations

Posted 2 Days Ago
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Lagos, Lagos Island, Lagos, NGA
In-Office
Senior level
Financial Services
The Role
Lead the firm's Lagos market presence: build and manage client relationships, support business development and deal conversion, coordinate Lagos engagements with Abuja delivery teams, oversee local bookkeeping/accounting staff, and gather market intelligence to drive product adoption and service improvements.
Summary Generated by Built In
ROLE PURPOSE

The Head of Lagos Operations is responsible for representing the Agbi Bayode & Co Group in Lagos, strengthening client relationships, supporting deal conversion, and coordinating the delivery of Lagos-based professional engagements.

This role provides market presence, credibility, and execution support in Lagos and serves as the primary link between Lagos-based clients and Abuja-based delivery teams.

This is not a branch management or office administration role. It is a market-facing, relationship-driven leadership role within a professional accounting and advisory group.

GROUP CONTEXT

Agbi Bayode & Co is a professional accounting and advisory group operating through:

  • Agbi Bayode & Co – Chartered Accountants & Tax Practitioners (Audit, Tax, Assurance, Advisory)

  • Pillarcraft Accounting – Outsourced Accounting & CFO Services

  • Usawa – Accounting, Payroll, Invoicing, and Tax-Tech SaaS Products

The Lagos market is strategic to the Group’s client acquisition, engagement delivery, and long-term growth.

KEY RESPONSIBILITIES
1. Market Representation & Client Engagement
  • Act as the Group’s primary representative in Lagos

  • Build, manage, and maintain relationships with business owners, professional firms, and institutions

  • Attend and support client meetings, presentations, and negotiations

  • Uphold the Group’s professional, ethical, and brand standards at all times

2. Business Development & Opportunity Support
  • Identify and develop Lagos-based opportunities across:

    • Audit, tax defence, and advisory services

    • Outsourced accounting and CFO services

    • Usawa accounting and tax-tech products

  • Work closely with the Growth & Revenue Lead to qualify and progress opportunities

  • Support proposal discussions, pricing conversations, and deal follow-ups

3. Coordination of Lagos-Based Engagements
  • Coordinate audit, tax defence, and advisory engagements conducted in Lagos

  • Liaise between Lagos-based clients and Abuja-based delivery teams

  • Manage on-ground logistics, documentation flow, and client communication

  • Ensure engagements are executed professionally, efficiently, and in line with agreed timelines

4. Oversight of Lagos Accounting Support
  • Provide day-to-day coordination for Lagos-based bookkeeping and accounting support staff

  • Ensure work aligns with Pillarcraft Accounting standards, systems, and processes

  • Escalate delivery or quality issues promptly to the appropriate practice leads

5. Market Intelligence & Feedback
  • Gather market insights, client feedback, and competitive intelligence from the Lagos market

  • Identify opportunities for service improvement and new offerings

  • Support Usawa product awareness, adoption, and onboarding for Lagos-based clients



RequirementsExperience
  • Minimum of 7–12 years’ professional experience

  • Prior experience working within an accounting firm, audit practice, or professional services environment

  • Practical exposure to audit engagements, including coordination, fieldwork support, or client-facing audit processes

  • Strong familiarity with professional accounting workflows, client expectations, and engagement delivery standards

  • Solid understanding of the Lagos business and professional services landscape

  • Proven experience engaging business owners, senior management, and institutional clients

A professional accounting qualification is not mandatory; however, hands-on experience within an accounting or audit firm is essential.

Skills & Competencies
  • Strong relationship management and client-facing communication skills

  • Commercial awareness with the ability to support deal progression and conversions

  • Ability to work independently, manage priorities, and coordinate multiple stakeholders

  • Sound professional judgment, discretion, and confidentiality

  • Clear written and verbal communication suitable for senior-level interactions

Personal Attributes
  • High integrity and professional credibility

  • Self-driven, accountable, and dependable

  • Comfortable operating in a lean, founder-led organisation

  • Results-oriented with strong follow-through

  • Calm, composed, and professional under pressure



BenefitsCompensation
  • Competitive base salary commensurate with experience

  • Performance-based bonuses linked to Lagos pipeline development, client acquisition, and deal conversion

Work Structure & Flexibility
  • No fixed Lagos office requirement – field-based / hybrid working arrangement

  • Operational support from Abuja-based delivery and leadership teams

  • Flexibility to manage client engagements and schedules independently

Career & Exposure
  • High-visibility role within a growing accounting and technology group

  • Direct interaction with Group leadership and key decision-makers

  • Opportunity to shape and expand the Group’s Lagos presence

  • Clear pathway to expanded responsibility as the Group scales

Professional Environment
  • Work within a regulated, reputable professional services firm

  • Exposure to a broad range of engagements including audit, tax, advisory, outsourced accounting, and tax-tech products

  • Opportunity to contribute to innovative accounting and compliance solutions through the Usawa ecosystem



Skills Required

  • 7-12 years professional experience
  • Prior experience in an accounting firm, audit practice, or professional services environment
  • Practical exposure to audit engagements including coordination, fieldwork support, or client-facing audit processes
  • Familiarity with professional accounting workflows and engagement delivery standards
  • Understanding of the Lagos business and professional services landscape
  • Proven experience engaging business owners, senior management, and institutional clients
  • Strong relationship management and client-facing communication skills
  • Commercial awareness and ability to support deal progression and conversions
  • Ability to work independently, manage priorities, and coordinate multiple stakeholders
  • Sound professional judgment, discretion, and confidentiality
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The Company
13 Employees
Year Founded: 2015

What We Do

Pillarcraft is a Nigerian accounting and tax advisory firm serving small and medium-sized businesses, NGOs, and industry leaders. It provides outsourced bookkeeping, accounting, payroll, monthly tax compliance, financial reporting, advisory, and virtual CFO support. Pillarcraft also delivers cloud-based business solutions through platforms such as Xero, Usawa, and Zoho, helping Nigerian organizations manage finances, meet compliance requirements, and grow more efficiently and sustainably.

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