Head of IT - KSA

Job Purpose

The role is responsible for overseeing IT systems operations across the Bank’s Saudi branches, implementing agreed IT plans, and supporting the development and enhancement of the technology infrastructure required to support the Bank’s operations.

The position oversees the availability, performance, continuity, and efficiency of banking systems, payment platforms, applications, databases, networks, and related infrastructure, while ensuring alignment with the Bank’s IT strategy, policies, regulatory requirements, business needs, and technological developments.

Key Responsibilities

• Participate in developing IT policies and procedures for the Saudi branches in alignment with the Bank’s overall IT direction and in coordination with Head Office IT.
• Implement the approved IT strategy, annual objectives, and operational plans within agreed budgets and in coordination with Head Office IT and the CEO – Saudi Branches.
• Lead and supervise the IT team, set annual objectives, monitor day-to-day performance, evaluate employees, and support their professional development.
• Participate in the evaluation and selection of IT systems, hardware, services, and technology solutions, including the technical and financial assessment of vendor proposals and tenders.
• Oversee data backup activities and ensure business continuity, including management of the primary data center and disaster recovery site and maintaining effective connectivity and data synchronization between both locations.
• Assess current and future business and user requirements and coordinate the development and enhancement of IT systems and infrastructure.
• Regularly monitor the availability, reliability, continuity, and performance of information systems, communication platforms, operating systems, networks, and related technology infrastructure.
• Review and analyze system incidents and prepare relevant reports covering banking systems, payment applications, databases, backup solutions, and communication systems, ensuring that root causes are identified and appropriate corrective actions are implemented.
• Keep abreast of technological developments and ensure that appropriate information security, confidentiality, and protection measures are applied across systems, devices, and networks.
• Manage relationships with technology vendors and service providers, ensuring compliance with contractual obligations, service requirements, and agreed timelines.
• Ensure that daily IT operations are performed in accordance with approved policies, procedures, controls, and delegated authorities.
• Review operational and control reports as well as internal and external audit findings and ensure that appropriate corrective actions are taken.corrective actions.

Qualifications & Experience

• Bachelor’s degree in Computer Engineering, Software Engineering, Computer Science, or a related field.
• Minimum of 10 years of relevant IT experience, including at least 3 years in a managerial or supervisory role.
• Excellent command of written and spoken English.
• Strong knowledge of operating systems, network infrastructure, and enterprise IT environments.
• Strong knowledge of banking systems and payment platforms.
• Knowledge of database management and supporting programming languages.
• Good understanding of risks associated with electronic banking services and technology operations.
• Knowledge of applicable banking regulations, regulatory requirements, and relevant legal frameworks.
• Experience in budget planning and management.

Key Competencies

• Strong leadership and people-management skills.
• Analytical and problem-solving capabilities.
• Strong planning and organizational skills.
• Effective communication and interpersonal skills.
• Ability to motivate teams and promote collaboration.
• Strong understanding of IT policies, procedures, controls, and governance requirements.
• Ability to perform effectively in a demanding and fast-paced environment.