Head of Hong Kong Client Onboarding, Wealth Management Operations – Executive Director
Take on a senior leadership role within Wealth Management Operations, accountable for end-to-end Hong Kong client onboarding agenda, balancing a best-in-class client experience with robust AML/KYC and control standards.
As an Executive Director within the Wealth Management Operations team, you will lead the Hong Kong based Client Onboarding team and act as a senior partner to the Business, Compliance, AML/KYC, Controls, Technology, and other stakeholders to drive capacity, quality, and timely delivery. You will set strategy and governance, provide oversight of complex case execution and escalations, and champion continuous improvement through operational discipline and targeted transformation. You will establish clear performance expectations and a strong risk culture, ensuring consistent execution against regulatory requirements and firmwide policies while building a high-performing team capable of operating at scale in a dynamic environment.
Job Responsibilities
- Lead and develop the Hong Kong Client Onboarding team, setting direction, performance standards, and a culture of accountability, collaboration, and continuous improvement.
- Own the Hong Kong onboarding operating model and governance, ensuring consistent execution of policies, procedures, and controls across the onboarding organization.
- Partner with senior Business leaders and stakeholders to align onboarding priorities to commercial objectives, client experience expectations, and risk requirements; proactively manage trade-offs and capacity constraints.
- Serve as the senior escalation point for complex, sensitive, or high-risk onboarding cases; drive timely decisioning and ensure issues are documented, remediated, and communicated appropriately.
- Provide senior-level advisory on AML/KYC frameworks, interpreting policy intent into practical operating guidance; influence enhancements across the KYC review lifecycle (including standards, controls, and documentation quality).
- Drive audit and regulatory exam preparedness, acting as the accountable owner for Hong Kong onboarding engagement, responses, walkthroughs, and file reviews; ensure sustained adherence to firmwide control policies and regulatory expectations.
- Oversee end-to-end onboarding performance, including account opening and system maintenance, ensuring accuracy, timeliness, and quality; implement consistent management routines and operational discipline.
- Own service delivery and performance management, including SLAs, KPIs, volumes, throughput, aging, quality/error rates, and risk indicators; deliver transparent reporting, insights, and action plans to senior management.
- Lead strategic change and transformation initiatives, coordinating cross-functional programs with Technology, Product, and global AML/KYC partners to improve scalability, automation, and client experience.
- Strengthen issue management and control execution, ensuring escalations, incidents, and recurring defects are root-caused, remediated, and prevented through durable fixes.
- Set the talent strategy for the function, including hiring, succession planning, capability building, training/standards, and knowledge sharing; coach leaders and build a strong leadership bench.
Required qualifications, capabilities, and skills
- Bachelor’s degree.
- Minimum 12–15 years of experience in financial services, including significant client onboarding and/or AML/KYC operations experience, with demonstrated senior stakeholder engagement.
- People leadership experience, including leading managers and building high-performing teams.
- Fluency in Chinese (Mandarin and/or Cantonese) required to engage with local clients and stakeholders.
- Demonstrated ability to influence and partner with senior Business and control stakeholders, driving outcomes without direct authority.
- Strong risk and control mindset, with ability to make balanced decisions in complex, high-pressure situations.
- Excellent executive communication skills (written and verbal), with strong negotiation and stakeholder management capabilities.
- Proven ability to operate in a fast-paced environment, manage multiple priorities, and lead through ambiguity.
Preferred qualifications, capabilities, and skills
- Professional certifications in AML/KYC (e.g., CAMS, ICA) preferred.
- Experience leading transformation initiatives (process re-engineering, automation, workflow tooling, operating model redesign) in a regulated environment.
- Experience working across multiple APAC jurisdictions with an understanding of common regional regulatory expectations.
Skills Required
- Bachelor's degree.
- 12-15 years of financial services experience including client onboarding and/or AML/KYC operations.
- People leadership experience, including leading managers and building high-performing teams.
- Fluency in Chinese (Mandarin and/or Cantonese).
- Demonstrated ability to influence and partner with senior business and control stakeholders.
- Strong risk and control mindset; ability to make balanced decisions in complex, high-pressure situations.
- Excellent executive communication skills, negotiation and stakeholder management capabilities.
- Ability to operate in a fast-paced environment, manage multiple priorities, and lead through ambiguity.
- Professional certifications in AML/KYC (e.g., CAMS, ICA).
- Experience leading transformation initiatives (process re-engineering, automation, workflow tooling, operating model redesign) in a regulated environment.
- Experience working across multiple APAC jurisdictions and understanding regional regulatory expectations.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
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