This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Account Manager
We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow
What you'll do
- Be fully responsible for the success and satisfaction of your merchants
- Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
- Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
- Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants
- Work and collaborate with colleagues in the global Adyen team
Who you are
- You have at least 6 years of experience managing enterprise level clients in a fast paced & dynamic environment
- You have a track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.)
- You have excellent project management skills, orchestrating complex project, working with cross-functional team to achieve the best results
- You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
- You're passionate about pushing boundaries and creating value in the payment space
- You enjoy working in uncertain situations, and you can deal with ambiguity
- You're an excellent communicator who can build relations at all levels
- You can work seamlessly with a global, multicultural team
- You're have full professional proficiency in English, Cantonese & Mandarin as this role will be working with merchants in HK and Mainland China
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Hong Kong office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Skills Required
- At least 6 years of experience managing enterprise-level clients in a fast-paced, dynamic environment
- Track record of winning share-of-wallet, cross-selling, and upselling deals for digital and retail clients
- Excellent project management skills, including coordinating complex projects and cross-functional teams
- Commercial edge, entrepreneurial drive, and ability to work independently
- Passion for payments and creating value in the payments space
- Ability to work effectively in uncertain and ambiguous situations
- Excellent communication and relationship-building skills at all levels
- Ability to work seamlessly with a global, multicultural team
- Full professional proficiency in English, Cantonese, and Mandarin
What the Team is Saying
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Adyen Compensation & Benefits Highlights
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Flexible Benefits — A significant monthly allowance (Adyen+) can be used for individual needs such as childcare, language courses, or home‑office setups. Some offices add daily catered lunches, snacks, drinks, and commuter benefits, highlighting customizable perks across locations.
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Healthcare Strength — Health coverage includes medical, dental, and vision insurance alongside mental health benefits. Life and disability insurance add financial protection to the core plan.
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Leave & Time Off Breadth — Time off options include flexible or unlimited PTO, sick leave, wellness days, holidays, and paid volunteer time. Generous parental leave, family medical leave, and supportive return‑to‑work programs complement the time‑off offering.
Adyen Insights
What We Do
Adyen (ADYEN:AMS) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and Microsoft.
Why Work With Us
At Adyen, everything we do is engineered for ambition. We started with payments, at a time when providers offered services based on a patchwork of systems built on outdated infrastructure. Ambition demanded more. So we set off to build a financial technology platform for the modern era, entirely in-house, from the ground up.
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Adyen Teams
Adyen Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe that in-person collaboration is the best route to building genuine connection. We’re an office-first company that offers flexibility when needed. We trust our team to act with autonomy and make good choices.
