About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.
About the Role:We’re looking for a Head of Growth Marketing to drive customer acquisition, engagement, and retention at Decagon. In this role, you’ll own the entire growth marketing funnel—experimenting with new channels, optimizing existing ones, and leveraging data to inform decision-making. You will work closely with cross-functional teams to build and scale a best-in-class growth engine. This role will be a great fit if you thrive in fast-paced environments, love blending creativity with performance marketing, and are excited to scale an AI-native business.
You may be a good fit if you:Have 10+ years of experience leading growth marketing strategies, across paid, organic, ABM, and partner channels, to drive high-quality leads for sales and ensure sustainable, scalable growth.
Are highly analytical and data-driven, with a proven track record of optimizing marketing funnels, owning and hitting pipeline goals, and increasing ROI.
Have a track record of hiring, managing, and growing high-performance growth marketing teams.
Have experience establishing data-driven decision-making frameworks leveraging Salesforce, HubSpot, and other marketing automation tools to measure performance, optimize spend, and maximize efficiency.
Have successfully partnered with marketing, sales, and RevOps to align strategies, improve lead handoff, and drive measurable revenue outcomes.
Are passionate about continuously testing new growth channels, messaging, and creative approaches, ensuring the team stays ahead in a competitive AI landscape while efficiently managing and allocating marketing budget.
Have experience scaling growth marketing in a fast-growing startup, particularly in AI, SaaS, or B2B technology.
Have a track record of developing and executing ABM strategies in close collaboration with sales to drive engagement and pipeline growth.
Have familiarity with influencer marketing in the AI space.
Have a strong network in the growth marketing community and stay up to date with the latest trends and innovations, especially AI tools.
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Top Skills
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
