In Global Business Services(GBS) we are passionate about simplification, with the ambition to significantly improve business workflows while enabling operational excellence across the enterprise.We are now looking for a Head of Global People Services, a unit under Global Business Services (GBS) within Global Finance Function.The position is part of the GBS Leadership Team reporting to the Head of GBS.In this role you will lead Global People Services, consisting of approximately 450 employees across key delivery centers including India and the Philippines, with additional presence across Ericsson countries globally.
Role Overview
As Head of Global People Services you will lead the transformation and evolution of People Services into a simplified, scalable and digitally enabled service model that delivers enterprise value and exceptional employee experience.You will be responsible for integrating, modernizing and continuously improving People operations, ensuring that services are aligned with the needs of the business and delivered efficiently through a global, agile and technology-enabled operating model.A key priority will be to drive simplification, automation and end-to-end process design, business flows across the People lifecycle, partnering closely with People, GBS and business stakeholders across the organization.Operating in a truly global environment spanning more than 180 countries, you will play a critical role in ensuring People Services supports Ericsson's strategic priorities and future transformation agenda.
What you will do
Drive simplification and transformation
• Lead the simplification and redesign of People Services processes into scalable end-to-end enterprise flows across People and GBS functions. • Drive automation, digitalization and AI-enabled service delivery to improve efficiency and employee experience. • Identify and deliver transformation opportunities that reduce complexity, improve cycle times and increase operational effectiveness.
• Partner with digital and technology teams to design and implement automation solutions (e.g., RPA, low-code platforms, workflow orchestration) to enable scalable and sustainable process transformation.
• Inspire and enable teams to deliver transformation outcomes by setting clear direction, fostering a high-performance culture and driving accountability for results.
Deliver operational excellence
• Ensure high-quality, reliable and efficient delivery of People services globally, supporting the full employee lifecycle. • Continuously improve service performance through data-driven insights, standardization and process optimization.
Enable enterprise alignment
• Build strong partnerships with People leadership, GBS functions, Market Areas and Business Areas to align People Services priorities with enterprise needs. • Facilitate cross-functional collaboration to deliver integrated solutions that enhance employee and manager experience.
Lead and develop the organization
• Build and lead a high-performing global People Services organization with strong leadership capability and a culture of accountability and collaboration.• Develop talent and leadership capability within the organization while fostering innovation and continuous learning.
Shape the future operating model
• Anticipate future business needs and continuously evolve the People Services operating model to support Ericsson's transformation journey. • Contribute to the development of the GBS strategy and footprint, including cross-functional site strategy in partnership with People, GBS and business leaders.
Leadership expectations
The successful candidate will demonstrate strong leadership aligned with Ericsson's leadership principles:
Create Clarity
- Provide clear direction through strong situational analysis, stakeholder engagement and alignment with enterprise priorities.
Develop People
- Build leadership capability, foster collaboration and create an environment where teams grow, perform and innovate.
Deliver Results
- Drive measurable outcomes through clear priorities, strong execution discipline, effective governance and transparent communication.
You will bring
- Bachelor's or Master's degree in Engineering, Business Administration or equivalent; MBA is an advantage.
- Extensive leadership experience within global operations, shared services or Global Business Services environments.
- Strong understanding of end-to-end People lifecycle processes and People systems such as SuccessFactors.
- Proven track record of leading large-scale process transformation and operational improvements in a global environment.
- Ability to operate effectively across geographically dispersed and culturally diverse teams.
- Strong stakeholder management and influencing skills across senior leadership levels.
- Experience driving automation, digital transformation and operational excellence initiatives.
- Strong analytical, communication and presentation skills.
- Experience with Lean, Six Sigma or similar continuous improvement methodologies.
The successful candidate should be
- An inspiring and strategic leader known for building high-performing global teams and driving operational transformation.
- You combine a strong enterprise mindset with a deep passion for simplification, innovation and delivering outstanding employee experience.
- Comfortable navigating complex stakeholder environments and leading through influence in a global matrix organization.
- Familiarity with automation tools (e.g., UiPath, Automation Anywhere), BPM platforms (e.g., Appian, Pega), and process mining technologies.
- Strong passion for innovation and digital transformation, with the ability to translate opportunities into scalable solutions.
- Proven ability to work effectively across cultures and globally distributed teams.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 782689
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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