Head of Global Operations

Posted 5 Days Ago
Be an Early Applicant
New York, NY, USA
In-Office
134K-250K Annually
Expert/Leader
Fintech • HR Tech • Insurance • Consulting
The Role
Lead global operations by establishing functional programs aligned to business strategy, applying project and change management (Six Sigma, Lean), overseeing roll-outs, ensuring quality and benefit realization, driving process improvements, facilitating lessons learned, resolving high-level project issues, and contributing strategic input to management.
Summary Generated by Built In
Company:Marsh McLennan Agency

Description:

Establishes effective functional programs that meet desired metrics and business expectations that align with the overall business strategy.

Delivers plans against target deadlines and business objectives and applies project and change management best practices, such as Six Sigma and Lean to all related work.

Ensures roll-outs and ongoing execution meet quality standards and benefit realization expectations and identifies opportunities for process improvements and shares with the broader community.

Facilitates the communication of lessons learned as part of implementation efforts, and shares insights within a function or minor region as well as to the broader team of Operations Managers.

Define and implement best practices with internal and external clients including continuous review.

Provides high level project resolution and troubleshooting for team projects.

Provide direct input to management on the development of strategic initiatives for the team.

For U.S. colleagues only, click here to review additional responsibilities and our reasonable accommodations standards.

The applicable base salary range for this role is $134,300 to $250,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until:

July 26, 2026

Skills Required

  • Establish functional programs aligned with business strategy
  • Apply project and change management best practices (Six Sigma, Lean)
  • Deliver plans against target deadlines and business objectives
  • Ensure roll-outs meet quality standards and benefit realization expectations
  • Identify and implement process improvements and share insights broadly
  • Provide high-level project resolution and troubleshooting
  • Provide strategic input to management on team initiatives

Marsh McLennan Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.

  • Leave & Time Off Breadth Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
  • Healthcare Strength Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
  • Retirement Support Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.

Marsh McLennan Insights

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The Company
HQ: New York, NY
78,000 Employees
Year Founded: 1871

What We Do

Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.

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