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About the Role
We are looking for a highly business-oriented and hands-on leader to own and scale our French market operations.
This role is responsible for driving growth, improving customer experience, optimizing performance, and leading cross-functional execution across marketing, operations, CRM, product, and customer support for the French market.
You will play a key role in shaping strategy, improving performance, and identifying growth opportunities in a fast-paced B2C environment.
Responsibilities- Own and lead the French market strategy and performance
- Drive business growth, revenue, and customer acquisition initiatives
- Monitor and optimize key business KPIs, including conversion, retention, and customer satisfaction
- Work closely with Marketing, CRM, Product, Customer Support, and Operations teams
- Identify market opportunities, trends, and competitive insights
- Improve customer journey and local market performance
- Ensure localization and customer experience are aligned with market expectations
- Analyze performance data and translate insights into actionable business decisions
- Collaborate with leadership on market priorities and growth initiatives
- Lead and coordinate cross-functional execution to ensure business goals are met
- Continuously identify opportunities for operational and commercial improvement
- 5+ years of experience in Business / Growth / Operations / Market Management roles
- Strong B2C experience in fast-paced, performance-driven environments
- Experience managing or leading a country/market/business unit - advantage
- Strong analytical and business mindset
- Experience working cross-functionally with Product, Marketing, CRM, and Operations teams
- Excellent project management and prioritization skills
- Strong ownership mentality and execution-oriented approach
- Native or fluent French - Mandatory
- Excellent English communication skills
Skills Required
- 5+ years of experience in Business / Growth / Operations / Market Management roles
- Strong B2C experience in fast-paced, performance-driven environments
- Experience managing or leading a country/market/business unit
- Strong analytical and business mindset
- Experience working cross-functionally with Product, Marketing, CRM, and Operations teams
- Excellent project management and prioritization skills
- Strong ownership mentality and execution-oriented approach
- Native or fluent French
- Excellent English communication skills
What We Do
Helfy is building one of the world’s leading digital healthcare platforms - seamlessly connecting patients, doctors, and pharmacies through an integrated telehealth ecosystem. Through the DoktorABC platform, Helfy serves 1M➕ patients, providing a simple and high-quality digital healthcare experience from consultation to medication delivery. Our platform enables patients to: ▪️ Consult certified doctors for 40+ health and lifestyle conditions ▪️ Access 500+ partner pharmacies in real time ▪️ Receive fast and secure delivery of 5,000+ medications Helfy currently operates across Germany, France, and Switzerland, with upcoming expansion to the United Kingdom and the United States. Our mission is to provide innovative and immediate access to medical treatment, allowing patients to spend less time waiting and more time living.
