Head of Fraud

WHAT YOU’LL DO

• Shape and drive the fraud prevention strategy across the Farfetch marketplace, delivering continuous improvements in our fraud processes and KPIs (such as chargeback rates, false positives, chargeback defence rates) to achieve the optimum balance between protecting our business from loss, and in enabling growth.
• Collaborate with leadership in Operations, Technology, Product, Security and beyond to make the strategy a reality; implementing technology and process improvements to reach our goals. 
• Lead your team to reach their potential, both in their personal development and in their performance as a group. You’ll create a culture and structure to ensure long term sustainable success in the area.
• You’ll work closely with our colleagues in technology to create world-class fraud models, systems and tools.
• Develop up-to-date industry knowledge and expertise in the team. You'll focus on consumer trends, new products, card scheme compliance and regulation, while building close ties with those in the industry. You'll use your experience to grow the next generation of experts in Farfetch.
• Manage and develop the partnerships with our external fraud partners around the globe, ensuring your team leverages the strengths of our existing and future partners to deliver maximum value to our company.

WHO YOU ARE

• An experienced leader, with strong competencies in the fraud and risk domain.  You have worked in an international e-commerce company or service provider leading a fraud or risk team.
• You have experience working with and designing fraud processes with a high level of automation through ML/AI solutions..
• You're strategically minded and plan ahead, but you balance this with the ability to execute and solve problems as they happen.
• You're able to demonstrate experience building relationships and ties across the payment and fraud ecosystem, benefiting from the experiences and knowledge of others.
• You’re a strong communicator, and able to break down complex subjects for non-experts. 
• You're comfortable in navigating through occasional situations of ambiguity or uncertainty.

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER

• EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. 


• SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.