CredPal is a leading financial technology company that offers a comprehensive range of financial solutions, including credit cards and investment opportunities, to empower individuals. Our mission is to revolutionize access to credit and investment, enabling individuals to take charge of their financial well-being.
Job Title: Head, Execution & Productivity
Department: Executive
Job Type: Full Time/Hybrid
Level: Senior
Purpose Statement
Responsible for translating strategy into execution, enforcing performance standards, and driving speed, efficiency, and accountability across all departments. This role anchors the COO’s office and serves as a high-leverage execution engine ensuring CredPal’s priorities across credit, payments, and investments are delivered with discipline, clarity, and measurable impact.
Responsibilities
Cascade company OKRs into departmental and individual execution plans with clear ownership and timelines.
Translate executive priorities into actionable roadmaps, milestones, and delivery commitments.
Lead cross-functional strategic initiatives including market expansion, product launches, restructuring, and operating model optimization.
Identify execution bottlenecks across teams, systems, and processes and drive rapid resolution.
Drive alignment across Product, Engineering, Risk, Growth, Finance, and Operations.
Own executive performance dashboards, KPI tracking, and reporting cadence.
Lead structured performance reviews in partnership with HR and leadership.
Flag underperformance early and enforce corrective action plans.
Conduct operational audits across sales funnels, onboarding workflows, delivery performance, and unit economics.
Ensure all teams operate against measurable outcomes, not activity metrics.
Own operating cadence including Weekly Business Reviews, Monthly Management Meetings, leadership stand-ups, and quarterly planning cycles.
Standardize workflows, documentation, operating playbooks, and SOPs across the organization.
Partner with Finance to monitor spend efficiency, ROI, budget discipline, and operational leverage.
Strengthen internal execution processes and delivery discipline across departments.
Act as a strategic and operational partner to the COO, supporting decision-making, prioritization, and follow-through.
Prepare executive briefs, dashboards, decision memos, and leadership updates.
Attend meetings on behalf of the COO when required, synthesize outcomes, and drive execution of next steps.
Track execution of company-wide initiatives, surface risks early, and remove delivery blockers.
Lead high-impact special projects requiring executive oversight and cross-functional coordination.
Drive strong operating rhythms and execution accountability across leadership teams.
Foster a culture of ownership, speed, discipline, transparency, and delivery excellence.
Ensure strategic initiatives translate into operational results across all business lines.
Requirements
Minimum 7 – 10+ years in Operations Leadership, Chief of Staff, Management Consulting, Strategy & Operations, or high-growth technology environments.
Prior experience working directly with founders, CEOs/COOs, or executive leadership teams.
Fintech, financial services, or regulated industry experience is a strong advantage.
Strong analytical capability with advanced Excel / Sheets proficiency.
Experience building dashboards using Tableau, Power BI, Looker, or similar tools.
SQL proficiency preferred.
Proven track record leading complex, multi-team initiatives with measurable outcomes.
Strong project management discipline; Agile / Lean / Six Sigma familiarity preferred.
Ability to move seamlessly from strategy to hands-on execution.
Strong enforcement mindset balanced with high emotional intelligence.
Ability to hold senior leaders accountable without formal authority.
Excellent stakeholder management and executive communication skills.
Strong understanding of P&L, unit economics, operating leverage, and growth drivers.
Comfort operating in fast-paced, ambiguous, and regulated environments.
High ownership, discretion, and judgment.
Preferably Male.
Benefits
Performance-based bonuses tied directly to company execution outcomes and business results.
Direct exposure to executive leadership, strategic decision-making, and board-level initiatives.
Opportunity to operate at the highest level of business execution in a fast-growing fintech environment.
Flexible work structure aligned with business needs and execution priorities.
High-autonomy role with real ownership and measurable business impact.
Skills Required
- Minimum 7 - 10+ years in Operations Leadership or Strategy & Operations
- Prior experience working directly with founders or executive leadership teams
- Fintech or financial services experience
- Strong analytical capability with advanced Excel proficiency
- Experience building dashboards using Tableau or Power BI
- Proven track record leading complex, multi-team initiatives
What We Do
CredPal is a fintech company based in Lagos, Nigeria, that provides buy now, pay later (BNPL) solutions for consumers and businesses across Africa. It integrates payments, savings, credit, and investments into one powerful platform, empowering individuals to achieve their financial goals and offering seamless credit access.
