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What We'll Bring:
Lead the Visualization Team’s transition to the future-state model—maintaining strong delivery across the existing service portfolio while building scalable standards, governance, and enablement.What You'll Bring:
Key responsibilities
- 10+ years of overall experience, lead delivery across the current portfolio: presentation enhancements, graphic design assets, video storytelling, Power BI dashboards, and training/workshops.
- Establish a TU-standard Executive Deck Format (templates, patterns, examples) and define lightweight governance for exceptions.
- Establish the Visualization Team as the center of excellence for executive-ready storytelling, improving speed and consistency of enterprise communications.
- Improve operational performance through transparent metrics (turnaround, days open, quality/rework) and a continuous improvement cadence.
- Implement standardization at scale by creating reusable assets and repeatable patterns for the highest-visibility forums.
- Expand training into a broader enablement + self-service program, pairing learning with tooling so teams can complete Level 1–2 work independently.
- Productize data storytelling: establish consistent KPI definitions, reusable dashboard shells, and appropriate governance for recurring dashboards.
- Own the intake and prioritization governance model: service catalog, SLAs, prioritization logic, and escalation paths tied to executive deadlines.
- Improve operational performance through transparent metrics (turnaround, days open, quality/rework) and a continuous improvement cadence.
- Operate with a metrics-driven cadence: publish monthly/quarterly operational reporting on volume, turnaround time, and quality/rework; use insights to manage capacity and expectations.
- Clarify and manage a tooling roadmap (design, video, Power BI, and automation/AI) to support scalability and appropriate controls.
- Partner with leadership and cross-functional stakeholders to align outputs to key enterprise rhythms (executive meetings and governance forums).
Impact You'll Make:
- Lead the build and management of high‑performing teams that deliver executive‑ready storytelling (presentations, visuals, and narrative) for senior stakeholder groups.
- Drive standardization at scale by developing templates, patterns, and reusable assets for high‑visibility forums.
- Design and run rigorous operational processes, including intake, SLAs, prioritization, and escalation, aligned to executive deadlines.
- Lead enablement through training and workshops, and scale self‑service approaches to enable teams to produce basic‑level presentations independently.
- Use performance and quality metrics (e.g., turnaround time, days open, QC errors, rework) to manage capacity and continuously improve outcomes.
TransUnion Job Title
Manager II, Business OperationsWhat the Team is Saying
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What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Employees engage in a combination of remote and on-site work.
