The Role
Lead the Billing engineering organization (~40 engineers across 4 squads). Set strategy, hire and develop leaders, drive operational excellence, reduce incidents, own capacity and hiring planning, optimize ways of working, and collaborate with Financials and senior leadership to deliver a reliable, accurate billing product.
Summary Generated by Built In
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
You’ll be responsible for leading the Billing team within Kraken Customer.
A part of the larger Financials product group that deals with the journey of money through Kraken, the Billing team team builds out the heart of Kraken’s offering, owning systems that deal with calculating how much customers owe, orchestrating the billing flow, and sending customers their bills.
As Head of Engineering you’ll be responsible for ensuring we’re working on the highest impact projects and that the engineering team has everything they need to get the job done.
What you'll do
- Lead an engineering team of roughly 40 engineers across 4 squads located around the globe with almost complete independence.
- Directly manage 4+ leads and build an impeccably strong leadership layer below you.
- Optimise ways of working and drive high performance, optimising for efficiency, velocity, and team happiness.
- Build strong relationships with other leaders within and around Financials to facilitate strong collaboration.
- Capacity planning, hiring planning, and interviewing so that we’re consistently raising the bar and bringing on the right people.
- Roll out global strategic objectives within the team, supporting the team through change, building trust, and managing expectations.
- Work closely with the Head of Engineering community and Senior Management to define global strategic direction and objectives, advocating on behalf of the team and their needs.
- Drive operational excellence, reducing incidents in production and time to mitigation through quality and ownership.
- Become an expert in the Billing products and drive the team to build an accurate, reliable, cohesive product.
What you'll need
- Proven experience leading large high-performance teams and driving engineering excellence.
- Proven experience of developing strong leaders and positively impacting teams through them.
- Strong communication skills in English.
- The ability to operate largely independently and make decisions that are in the best interests of Kraken.
- A strong sense of delivery and product - how to balance speed, quality, and competing priorities to hit deadlines while building out a solid cohesive product that will serve us in the future.
We are seeking an experienced leader who has successfully led other engineering leaders at scale - this is not a first-time leader-of-leaders opportunity. You won't be hands-on coding for this role; instead, you will bring deep systems thinking, a strong understanding of software architecture, and the ability to quickly develop a comprehensive understanding of complex technical environments.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Skills Required
- Proven experience leading large high-performance engineering teams
- Experience leading leaders / leader-of-leaders (not a first-time leader-of-leaders)
- Proven experience developing strong engineering leaders and building leadership layers
- Deep systems thinking and strong understanding of software architecture
- Ability to operate independently and make strategic decisions
- Strong sense of delivery and product; ability to balance speed, quality, and priorities
- Strong communication skills in English
- Experience with capacity planning, hiring planning, and interviewing at scale
- Experience driving operational excellence, reducing production incidents and time to mitigation
- Expertise in Billing products and ownership of billing flows and calculations
Kraken Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kraken and has not been reviewed or approved by Kraken.
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Leave & Time Off Breadth — Flexible working and policies such as flexible or unlimited leave alongside defined PTO and sick time are emphasized. This breadth allows time off to be tailored across regions.
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Healthcare Strength — Core coverage includes medical, dental, and vision in the US with company-paid life and AD&D, plus broad mental health and wellness supports. These provisions indicate robust health protection supplemented by wellbeing resources.
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Equity Value & Accessibility — An equity option scheme and stock options make ownership accessible, with some roles also able to take a portion of pay in digital assets. This expands potential long-term value beyond base salary.
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The Company
What We Do
Kraken delivers transformational tech to utilities around the world to make the global transition to green energy quicker and more affordable. Part of the Octopus Energy Group.
