DataSite

Head of Engagement- Blueflame AI

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New York City, NY, USA

In-Office

170K-297K Annually

Software

We empower dealmakers around the world with the tools they need to succeed across the entire M&A journey.

The Role

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing

and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Firmex, Grata, and Sherpany. They all, collectively, define the future for business growth.

Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish.

Get started now, we look forward to meeting you..

Job Description:

At Blueflame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management and dealmaking industry. You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement.

The Head of Engagement at Blueflame AI is a strategic leadership role responsible for overseeing the Delivery/Engagement team. This position is crucial in ensuring the successful implementation and delivery of Blueflame AI's platform to clients, fostering strong client relationships, and driving team growth and development. The ideal candidate will have a proven track record in managing and growing teams, with a deep understanding of both engagement and delivery processes in a B2B SaaS environment.

Responsibilities

Oversee Engagement Team: Lead, manage, and grow the Engagement team within Client Success, ensuring alignment with company goals and client needs; Mentor and develop team members, fostering a culture of continuous improvement and professional growth; Develop and implement strategic plans to enhance team performance, efficient onboarding and client satisfaction.

Client Relationship Management: Build and maintain strong relationships with key clients, acting as a senior point of contact for escalations and strategic discussions.

Onboarding & Engagement Oversight: Coordinate with Delivery Managers on large enterprise implementations. Ensure the successful implementation of the Blueflame AI platform, overseeing the work of Engagement Managers to guarantee client satisfaction and platform adoption.

Resource Allocation: Manage and allocate resources effectively to meet the demands of key clients.

Internal Collaboration: Work closely with other departments, including Product, Engineering, and Sales, to ensure seamless integration and delivery of services

Process Optimization: Identify and implement process improvements to enhance efficiency and client satisfaction.

Trend Analysis: Stay updated with industry trends and technologies to ensure Blueflame AI remains at the forefront of innovation.

Stay Updated with Trends: Keep abreast of the latest trends and technologies in software implementation, including new frameworks, libraries, and tools

What You Bring

Minimum 5+ years in a leadership role within a B2B SaaS environment, with a focus on client engagement and delivery

Proven track record of managing client expectations, requests, and appropriate timelines

Experience in managing and growing teams, with strong leadership and mentoring skills

Excellent communication and interpersonal skills

Strong understanding of complex tools and workflows, with the ability to explain technical issues to non-technical users

Experience working on cross-functional teams to deliver on client needs

Strong analytical and problem-solving skills, with a proactive approach to addressing challenges

Confident speaking to and working with clients in real-time

#LI-Blueflame

The base salary range represents the estimated low and high end for this position based on a good faith assessment of the role and market data at the time of posting. Consistent with applicable law, each candidate’s compensation offer may vary and will be determined based on but not limited to, your geographic region, skills, qualifications, and experience along with the requirements of the position. This position may be eligible for bonuses, commissions, or overtime if applicable. Benefits include health insurance (medical, dental, vision), a retirement savings plan, paid time off, and other employee benefits. Specific details will be provided during the interview process. Datasite reserves the right to modify this pay range at any time.

$170,000.00 - $297,200.00

Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.

DataSite Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DataSite and has not been reviewed or approved by DataSite.

Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, mental‑health resources, and an employee assistance program. Feedback suggests these offerings align with mainstream expectations for mid‑size SaaS employers.
Retirement Support — A 401(k) with employer match is consistently referenced, with some mentions of immediate vesting. Feedback suggests the retirement program is competitive relative to common market practices.
Leave & Time Off Breadth — Paid time off is characterized as meaningful, including paid holidays, sick time, and generous PTO ranges, with certain business units citing unlimited PTO and notable parental leave. Feedback suggests time off is a valued and frequently cited strength.