Jobs at DataSite

Own the Derived Intelligence product portfolio, including datasets, scores, signals, and market indices. Define the roadmap, metric definitions, requirements, and success criteria; partner with data scientists and engineering teams on predictive models and product delivery; analyze proprietary data for new opportunities; conduct customer research; and prioritize initiatives based on customer value, data quality, and business impact.

Supports product managers by gathering customer insights, researching market and competitive trends, analyzing data, evaluating potential partnerships, and preparing presentations and recommendations to guide product strategy and priorities.

Own technical strategy and architecture for scalable APIs, services, data platforms, and distributed systems across multiple teams. Drive reliability, performance, security, technical debt reduction, and organization-wide engineering standards. Partner with product, design, machine learning, and leadership teams to translate ambiguous goals into technical plans. Guide safe adoption of AI-assisted development, mentor senior engineers, lead architecture reviews, and remain hands-on with high-impact engineering work.

Own and build the retrieval layer powering secure, grounded AI agents for live deal workflows. Develop Python backend services, search tools, document and data processing pipelines, agent context management, citations, and permission-aware retrieval. Balance retrieval quality, latency, and cost; evaluate when agents can answer and when validation is required. Mentor engineers and establish technical direction across teams.

Generate and qualify new business opportunities by researching target accounts, identifying key decision-makers, conducting multichannel outreach, delivering promotional messaging, managing objections, and building prospect pipelines. The role partners with regional sales teams to increase pipeline and revenue, meets activity and meeting targets, and completes product training and certification.

Lead the strategy, roadmap, and delivery of Grata’s AI-native search and discovery engine for private-market dealmakers. Own semantic search, ranking, recommendations, and LLM/RAG workflows, partnering with design, engineering, data science, QA, marketing, commercial teams, and executives. Use customer research, data analysis, and measurable KPIs to improve relevance, quality, latency, cost, reliability, and trust while translating complex AI concepts into clear product requirements and outcomes.

Manage assigned customer accounts as Grata’s primary contact, driving onboarding, product adoption, satisfaction, renewals, upsells, cross-sells, and net revenue retention. Conduct customer success reviews, communicate ROI, resolve issues with internal teams, identify churn risks, and develop mitigation strategies. Build relationships with users, champions, and decision-makers while forecasting account growth and maintaining strong performance across renewal, usage, NPS, and revenue KPIs.

Develop client relationships, identify sales opportunities, support territory and account planning, schedule meetings, create quotes and statements of work, close sales, manage invoices, maintain Salesforce records, and contribute to revenue growth while building expertise in Datasite’s SaaS and financial services solutions.

Develops product positioning, messaging, release communications, website content, and marketing channels for Sherpany’s B2B SaaS product. Collaborates with Marketing, Branding, Sales, Customer Success, and Product teams to ensure consistent communication. Monitors competitors and industry trends, produces actionable reports, and improves marketing processes through automation and continuous improvement.

Manage and expand relationships across Grata’s existing customer base. Responsibilities include onboarding, product adoption, account planning, renewals, cross-selling, executive engagement, customer success reviews, issue resolution, organizational mapping, and providing feedback to product, engineering, and marketing teams. The role owns revenue growth, retention, engagement, and achievement of quarterly and annual targets while working closely with an Account Manager.

Lead product design for Grata’s AI-powered, data-heavy B2B platform. Own complex initiatives from discovery through launch, conduct user research and usability testing, create flows, prototypes, and polished UI in Figma, and partner with Product and Engineering. Shape AI workflows, simplify complex information, evolve the design system, mentor designers, and advocate for customers and high-quality design practices.

Provide front-line and escalated product support for the Valu8 and Grata platforms through live chat, email, troubleshooting, and incident resolution. Manage SLAs, bug backlogs, escalations, and post-mortems while analyzing ticket data to identify product improvements. Create support documentation and collaborate with Product, Engineering, and Customer Success. The role requires strong communication, analytical thinking, adaptability, and familiarity with SQL, APIs, and log analysis.

Sell and grow Datasite services across Poland by supporting Sales Directors, prospecting new accounts, managing assigned accounts, creating quotes/SOWs, closing deals, maintaining Salesforce records, co-hosting client events, and participating in training to drive territory revenue and client relationships.

Embed with business teams to diagnose workflows, lead discovery, design/process redesign, and deliver production AI, automation, integration, and data solutions. Own projects end-to-end from discovery through implementation, adoption, and measurement, developing reusable practices and ensuring security, governance, and measurable business outcomes.

Leads accurate, compliant payroll operations for more than 1,000 employees across the United States, Canada, Costa Rica, and Brazil. Manages a payroll team, oversees tax compliance, reconciliations, controls, funding, audits, vendors, employee support, and payroll systems. Partners with Accounting, Finance, HR, Treasury, and Legal while driving process improvements and system upgrades.

Designs, develops, delivers, and evaluates classroom, virtual, and self-guided training for employees and global customers. Responsibilities include analyzing training needs, creating instructional materials, maintaining curricula and job aids, documenting standard operating procedures, supporting client service teams, monitoring product changes, and incorporating generative AI and e-learning tools into learning solutions.

Prospect for potential clients through cold calls, LinkedIn, email campaigns, and other channels. Qualify inbound leads, build relationships with decision-makers, maintain accurate CRM data, monitor sales metrics, analyze market and competitor trends, and optimize outreach strategies. The role offers sales training, mentorship, and career development within an international team.

Prospect, research, and qualify target accounts; meet monthly/quarterly meeting and activity targets; engage prospects via phone, email, social and video; build pipeline, manage objections, and partner with regional sales and enablement for product training and certification.

Manage assigned Grata accounts to ensure high customer satisfaction and ROI. Drive onboarding, adoption, renewals, upsells, and churn mitigation. Serve as primary client contact, deliver executive reviews, coordinate with Product/Engineering to resolve issues, and grow revenue while tracking NRR, NPS, and engagement metrics.

Design, develop, and operate scalable Python APIs and backend services using Django and Django REST Framework. Lead architectural improvements, data modeling, service boundaries, messaging, migrations, and performance initiatives. Collaborate on Docker, Kubernetes, Terraform, CI/CD, observability, testing, and deployment safety. Partner with product, frontend, mobile, UX, and DevOps teams while mentoring engineers and promoting reliable, secure systems.