Head of Employee Dining, Vice President

Job Description
Join a dynamic team dedicated to transforming the employee dining experience at JPMC. As the Head of Employee Dining, you will play a pivotal role in shaping innovative, high-quality, and affordable dining solutions for our employees and clients across the US and Canada. This is a unique opportunity to lead strategic initiatives, collaborate with top industry partners, and drive excellence in service delivery. Your expertise will help set new standards in workplace hospitality, making a meaningful impact on our organization's culture and employee satisfaction. Be at the forefront of redefining how dining enhances the workplace experience.
As the Head of Employee Dining in the Amenity Services organization, you will lead the strategy and execution of dining programs across JPMC's US and Canadian locations. You will collaborate with cross-functional teams, vendor partners, and executive leadership to deliver best-in-class café, coffee, catering, and pantry services. Your role will focus on integrating the latest retail and food trends, driving transformation, and ensuring a seamless, inclusive experience for all employees and clients. You will champion innovation, efficiency, and continuous improvement in every aspect of our dining services.
Job Responsibilities

• Lead the development and execution of the Employee Dining strategy across the US and Canada.
• Productize the Café program in partnership with the Amenity Services Product Manager.
• Serve as the subject matter expert for café operations and industry relationships.
• Support the design and implementation of upgrades and construction projects for new and existing dining locations.
• Deliver and maintain brand standards while overseeing metric reporting and supporting construction initiatives.
• Develop and enforce US café standards to ensure first-class service and regulatory compliance.
• Collaborate with vendor partners on global standards, concept development, menu innovation, and implementation.
• Provide leadership on technology innovation and integration within dining programs.
• Analyze market trends, competitive landscape, and industry innovations to define program strategy.
• Manage relationships with all dining vendors, ensuring performance against contractual requirements.
• Oversee budget management, cost controls, and business case reviews to support strategic initiatives and program effectiveness.

Required Qualifications, Capabilities, and Skills

• Possess at least 10 years of experience in the hospitality industry, with expertise in retail, coffee, and food and beverage operations.
• Manage remote teams at varying levels of experience.
• Demonstrate excellent oral and written business communication skills.
• Utilize advanced skills in Microsoft Word, Excel, and PowerPoint.
• Develop and implement long-term program strategies.
• Apply strong project management abilities to drive initiatives.
• Build and maintain effective relationships with vendors and partners.
• Organize, prioritize, and multi-task in a demanding work environment.
• Drive results through collaboration and a strong customer focus.
• Oversee budget management and accountability for program performance.
• Adapt to evolving priorities and demonstrate flexibility in changing circumstances.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.