Head of EMEA Institutional Client Relationship Management

Please note this position is based in London and this will be the contractual location of the successful candidate, other locations cannot be considered.

Head of EMEA Institutional Client Relationship Management

This is a great job for someone who has experience in a client service / relationship management role.

A bit about the job:

As Head of Institutional Client Relationship Management, you will have ultimate responsibility for delivering exceptional client service to institutional clients of Aviva Investors. You will lead a team focused on providing outstanding relationship management and pro-active day-to-day servicing. The ultimate goals of this function are:

• client retention through achieving a high level of client satisfaction

• broadening our relationships with existing clients (i.e. identifying appropriate cross-selling opportunities).

To help achieve these goals, you will be expected to develop strong internal relationships across Aviva Investors from the Distribution, Investment and Operations teams.

You will manage a team of Client Relationship Directors and Client Relationship Managers to ensure the highest possible quality of relationship management and day-to-day client service. You will need to develop and execute an effective approach to relationship management that maximises the potential for cross-selling opportunities to be captured. This would include taking responsibility for the team’s development and maintenance of Client Engagement Plans.

Skills and experience we’re looking for:

• Team management experience strongly preferred

• IMC required

• Comprehensive knowledge of Asset Management business including strong product knowledge across public and private markets

• Client-centric “Solutions” mindset

• Pro-active/self-starter with a strong sense of taking ownership and encouraging this approach in others.

What you’ll get for this role:

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

• Eligibility for annual performance bonus

• Family friendly parental and carer’s leave

• Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days

• Up to 40% discount for Aviva products

• Brilliant flexible benefits including electric cars

• Aviva Matching Share Plan and Save As You Earn scheme

• 21 volunteering hours per year

In this role you’ll be ‘Certified’ under the Financial Conduct Authority / Prudential Regulation Authority’s Senior Managers and Certification Regime (SMCR). This means that we’ll need to complete some regulatory background checks on you before you take up your role and we’ll need to ask you some questions on an annual basis to make sure you remain ‘fit and proper’ and competent to carry out your role. We’ll provide training on what holding a SMCR role means when you join us and annually thereafter.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to [email protected]