The Role
Lead and scale MYOB's Mid Market Education Services for ERP customers. Build and manage a high-performing team, design omnichannel learning experiences, commercialise education offerings (pricing, certification, subscriptions), own revenue/P&L, and partner with Product, Customer Success, Sales and Services to drive onboarding, adoption, engagement and retention using performance reporting and customer/product data.
Summary Generated by Built In
We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.
We are looking for a Head of Education Services to build the learning engine that helps our ERP customers get more value, faster. You’ll lead a market-leading education and enablement capability for our Mid Market ERP business, turning onboarding, adoption and partner enablement into a real growth lever for customers and for MYOB.
Responsibilities
- Own and deliver the strategy for MYOB’s Mid Market Education Services capability, from early design through to commercial scale.
- Build and lead a high-performing team that can design, deliver and improve education programs at scale.
- Lead Education Services as a shared commercial platform across Services, Marketing, Customer Success and Partner go-to-market teams.
- Own the revenue plan and shape the learning services model, including pricing, packaging, certification, subscriptions and recurring revenue opportunities.
- Build scalable, omnichannel learning experiences across live digital, on-demand, in-product, partner-led and high-touch delivery.
- Partner across Product, Customer Success, Sales and Services to lift onboarding, adoption, engagement and retention, using clear performance reporting to keep improving.
Experience
- Significant senior leadership experience in customer education, enablement, learning services or training within SaaS ERP technology or enterprise software.
- Proven success building and scaling learning functions with measurable impact on product adoption and customer outcomes ideally in an ERP environment.
- Experience developing and commercialising education or training offers, including revenue or P&L accountability.
- Strong commercial acumen, with the ability to connect learning investment to business outcomes and explain the return on enablement.
- Strong cross-functional leadership across Product, Services, Customer Success, Sales and Marketing, with a track record of building high-performing teams through growth or change.
- Deep knowledge of adult learning and modern digital learning approaches, plus experience using customer insights and product usage data to drive continuous improvement.
Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
Skills Required
- Senior leadership experience in customer education, enablement, learning services or training within SaaS or enterprise software
- Proven success building and scaling learning functions with measurable impact on product adoption and customer outcomes
- Experience developing and commercialising education or training offers, including revenue or P&L accountability
- Strong commercial acumen, able to connect learning investment to business outcomes and explain ROI
- Demonstrated cross-functional leadership across Product, Services, Customer Success, Sales and Marketing and building high-performing teams
- Deep knowledge of adult learning and modern digital learning approaches
- Experience using customer insights and product usage data to drive continuous improvement
- Experience in an ERP environment
- Experience designing omnichannel learning experiences (live digital, on-demand, in-product, partner-led, high-touch)
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The Company
What We Do
Whether you're just starting out, or running an established enterprise, you can manage your entire business with MYOB. One business management platform, with all your key workflows – from finance and supply chain to employee and project management – MYOB saves you time and money. Wherever your business is headed, MYOB adapts to meet your changing needs. Whilst providing the visibility and confidence you need to make better, more informed decisions. Unleash your business’s potential, with MYOB.
