The Role
Leads Polo Digital’s product ownership function and oversees Appian’s vision, strategy, roadmap, development, standards, deployment, and continuous improvement. Manages product backlogs, change portfolios, stakeholder coordination, implementation partners, client customisation, performance analytics, and service optimisation. Provides leadership, coaching, and governance to scale digital platforms and services across multiple business lines and regulated enterprise environments.
Summary Generated by Built In
Responsible for managing, overseeing and leading Product Ownership within Polo Digital, establishing product and service development best practices and management cadences and routines. This role is vital in the development of Polo’s Digital capability, the ability to develop, manage, release and improve digitised services in the market.
As Appian product owner, accountable for the development of Appian as a platform across Polo Digital’s services and products; to oversee the implementation of Appian as applied to the IRC product, to define best practice deployment and customisation methods, management of the change portfolio. Accountable for the definition and maintenance of Appian product standards and optionality.
Key Responsibilities
Product Ownership Leadership
Lead and oversee the Product Management and Product Ownership function, including networks of product and service champions across the Digital Vertical.
Act as a role model for strong product ownership practices and behaviours.
Lead and oversee the Product Management and Product Ownership function, including networks of product and service champions across the Digital Vertical.
Act as a role model for strong product ownership practices and behaviours.
Champion Polo Digital’s foundational principles, behavioural standards, and delivery mindset.
Appian Product Vision, Strategy, and Roadmap
Define, own, and communicate the Appian product vision, strategy, and roadmap.
Own and maintain the technical specification and product definition of Appian for all Polo Digitised Services.
Manage and prioritise the Appian product backlog to coordinate development, enhancements, and continuous improvement.
Appian Product Development
Accountable for the development of new Appian functionality to support Polo’s Digitised Service portfolio.
Extend Appian capabilities to new Lines of Business, including Declarations and Endorsements.
Govern the product development roadmap, overseeing the product change lifecycle from qualification through build, test, and release.
Prioritise new developments based on business value, risk, and operational impact
Standardisation of Product Collateral & IP:
Own all supporting intellectual property for the Appian platform, including:
Own all supporting intellectual property for the Appian platform, including:
- Access to test environments and Appian test instances
- Workflow solutions and prototypes
- General and client-specific data schemas
- Transformation rules
- Testing standards and best practices
- Technical and solution design documentation
Ensure consistency, scalability, and reusability across all digitised services.
Service Deployment and Client Support
Partner with the Digital Delivery Lead to support deployment of Appian-based services to new and existing clients.
Oversee and support product customisation to meet client requirements.
Work closely with implementation partners to ensure quality, consistency, and timely delivery.
Product Performance and Continuous Improvement
Monitor the performance of digitised services hosted on Appian using KPIs and analytics.
Work with Operational and Technology teams to identify root causes of underperformance.
Define and drive solutions to improve service quality, efficiency, and customer outcomes.
Skills, Knowledge and Expertise
Significant experience in product management or product ownership roles within digital, technology, or platform-led environments.
Proven experience owning and scaling enterprise digital platforms, preferably low-code or workflow-based platforms such as Appian.
Strong background in delivering complex digital products and services within regulated or enterprise-scale organisations.
Experience managing product portfolios, roadmaps, and change pipelines across multiple stakeholders.
Ability to interpret data, KPIs, and analytics to drive informed product decisions.
Strong leadership, coaching, and mentoring capability.
Confident decision-maker with excellent problem-solving skills.
Demonstrates behaviours aligned to the PoloWorks PRIDE values:
- Pioneering – we don’t stand still
- Responsible – We do the right thing
- Inclusive – we all play a role
- Delivery Focused- we provide services we are proud of
- Empowering – we equip people to be their best
Benefits
As well as a competitive salary, discretionary annual bonus, and a minimum 26 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
About
PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.Recognised as a Great Place to Work certified company and listed among the Best Workplaces in Financial Services & Insurance, PoloWorks is proud of its positive culture and commitment to its people. With offices in London and Cheltenham, PoloWorks has ambitious growth plans, offering exciting opportunities for anyone joining us on the next phase of our journey.It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.
Skills Required
- Significant experience in product management or product ownership within digital, technology, or platform-led environments
- Experience owning and scaling enterprise digital platforms, preferably low-code or workflow-based platforms such as Appian
- Experience delivering complex digital products and services within regulated or enterprise-scale organisations
- Experience managing product portfolios, roadmaps, and change pipelines across multiple stakeholders
- Ability to interpret data, KPIs, and analytics to inform product decisions
- Strong leadership, coaching, and mentoring capability
- Confident decision-making and excellent problem-solving skills
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The Company
What We Do
PoloWorks provides business advisory and outsourced services to (re)insurers and brokers within the insurance lifecycle, operating in the Lloyd’s and companies markets.
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