As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.
Head of Digital Business
Why Join
Imagine a world where banking is seamless, intuitive, and always available. As a Digital Banking Specialist at OCBC, you'll play a key role in shaping the future of banking. You'll work on innovative digital solutions that make a real difference in people's lives, and help us stay ahead of the curve in a rapidly changing industry.
How you succeed
To succeed in this role, you'll need to be customer-obsessed, with a deep understanding of their needs and pain points. You'll work closely with cross-functional teams to design, develop, and launch digital banking products and services that meet those needs. You'll also need to stay up-to-date with the latest trends and technologies in digital banking.
What you do
1. Digital Strategy, Roadmap & Growth
Define and execute the digital business strategy for Macau, ensuring alignment with overall group and OCBC HK digital objectives.
Own and drive the digital banking roadmap, prioritizing in-country initiatives that enhances customer experience, business outcomes, regulatory compliance and support regional initiatives executed by regional tribes
Partner with business owners to drive digital customer acquisition, engagement, and monetization through data-driven strategies and innovation
Co-own key digital KPIs, including digital acquisition, engagement, and revenue contribution.
2. Business-as-Usual (BAU) Excellence & Incident Management
Ensure smooth operations of digital banking channels, with a focus on uptime, stability, and performance.
Lead incident response and resolution for any digital disruptions, collaborating closely with technology, operations, and customer service teams.
Define and implement proactive monitoring, issue escalation, and risk mitigation strategies to maintain platform reliability.
Partner with relevant parties to communicate digital service status, major incidents, and resolutions to key stakeholders, ensuring transparency and trust with partners.
3. Regulatory Compliance & Risk Management
Ensure all digital products, features, and operations comply with Macau’s regulatory requirements and industry standards.
Work closely with compliance, legal, and risk teams to embed regulatory considerations into digital product development, customer journeys, and operational processes.
Stay updated on evolving digital banking regulations and proactively implement necessary changes to maintain compliance.
Support discussions with regulators on digital banking initiatives, demonstrating the bank’s commitment to security, transparency, and customer protection.
4. Digital Product & Experience Leadership
Oversee the development and enhancement of digital banking products to deliver best-in-class customer experiences.
Optimize digital journeys across mobile and web channels, ensuring seamless and intuitive user experiences.
Leverage analytics, customer insights, and experimentation to refine digital offerings and enhance engagement.
5. Go-to-Market & Execution Excellence
Work closely with marketing, data, and sales teams to drive go-to-market execution for digital products and campaigns.
Optimize digital acquisition funnels and conversion rates through UX, content, and engagement strategies.
Implement analytics and reporting frameworks to measure success and iterate rapidly.
6. Cross-functional & Stakeholder Collaboration
Partner with business heads, technology teams, compliance, and operations to ensure smooth delivery of digital initiatives.
Represent the digital business in leadership forums, regulatory discussions, and industry events.
Drive alignment with technology teams to prioritize platform stability, security, and scalability.
7. Leadership & Team Development
Lead, mentor, and grow a high-performing digital team.
Foster a culture of innovation, collaboration, agility, regulatory awareness, and customer-centricity.
Attract, retain, and develop top digital talent to drive the business forward.
8. P&L and Budget Management
Manage channel development budget and channel revenue generation to meet business and channel P&L.
Work with finance teams to track digital business financials and ensure budget efficiency.
Who you are
10+ years of experience in digital banking, fintech, or technology-driven financial services.
Proven track record of leading digital business, product management, or digital transformation.
Strong understanding of digital acquisition, customer experience, and digital product development.
Experience in managing BAU digital operations, incident resolution, and platform stability.
Deep knowledge of Macau’s digital banking regulatory landscape and compliance requirements.
Experience working with regulators and embedding compliance into digital initiatives.
Data-driven mindset with expertise in analytics, growth strategies, and customer insights.
Excellent leadership and stakeholder management skills in a complex, matrixed environment.
Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Top Skills
What We Do
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
