Head, Decision Management and Insights

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Head, Decision Management and Insights will lead a newly established team within the Finance division, responsible for proactively uncovering business insights and opportunities using advanced analytics. This role is pivotal in providing diagnostic insights on business outcomes, uncovering business opportunities through insights and driving commercial impact across the life insurance value chain.

Key Responsibilities
Strategic Leadership & Business Partnership

• Identify and prioritize opportunities for data-driven insights to enhance sales performance, operational efficiency, and customer experience.
• Foster a culture of data literacy and informed decision-making across all departments.
• Lead data-driven discussions on business opportunities and challenges with Senior Management
• Lead a team to analyse insurance portfolios to identify risks, opportunities, and strategies for growth and provide actionable insights into sales performance, customer acquisition, retention, and profitability.
• Design, implement, and manage robust reporting frameworks to provide real-time and accurate insights to stakeholders.
• Oversee the creation of dashboards and visualizations to allow for immediate insights to senior management.
• Ensure compliance with data governance, security, and privacy regulations.

Qualifications & Experience
Education

• Bachelor’s degree in Business Analytics, Data Science, Statistics, Finance, or related field.

Experience

• 10+ years in business intelligence, business analytics, or related field, with at least 5 years in a leadership role.
• Proven expertise in life insurance, finance, distribution, operations, and marketing and product domains.
• Understanding of financial terms such as APE, NBP, Operating Free Surplus Generation (OFSG) and factors which contribute to these numbers
• Demonstrated ability to set up and scale a business analytics function and deliver commercial impact.
• Strong data visualization and storytelling abilities.
• Hands-on experience with statistical modelling in insurance or banking preferred.
• Proficiency in statistical models, SQL, Python, and BI tools (Power BI).

Soft Skills

• Effective Communication: Able to explain complex analytics to non-technical stakeholders and build trust across teams.
• Analytical Thinking: Strong problem-solving skills and ability to interpret data for actionable insights.
• Leadership & Influence: Executive presence, ability to align cross-functional stakeholders, and drive change.
• Collaboration: Works well with diverse teams and fosters a data-driven culture.
• Adaptability: Stays current with industry trends and adapts strategies to changing business needs.

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.