Head of Customer - Woolworths

Posted 4 Days Ago
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Auckland
Hybrid
Mid level
Big Data • Cloud • Food • Machine Learning • Software • Database • Analytics
We are on a journey to create a digitally-powered, agile-enterprise. Join us!
The Role
The Head of Customer role involves overseeing the sales and strategy for Kraft Heinz's portfolio with Woolworths, leading a team to meet KPIs, managing customer relationships, and making decisions around sales forecasting and investments. It requires strong commercial acumen and the ability to drive results while adhering to company values and policies.
Summary Generated by Built In

Job Description
This role has complete accountability for delivering the sales and market share results for Kraft Heinz portfolio through the Woolworths account. Working cross functionally you will create the account strategy and execute across all categories. You will lead, coach and develop a team of 5.
Key Responsibilities:

  • Set medium to long term account plans in line with the businesses strategy, category drivers and market opportunity/insights


  • Manage Woolworths accounts team in line with individual and category sales plan; achieve sales, profit, volume, share and NPD KPIs
  • Work with team members of continuously improving forecast accuracy at category level and total trade spend management across the total Woolworths Supermarkets business.
  • Manage stakeholders across the business and key customers including maximising the opportunities for account/category reviews and top-to-tops.
  • Have total decision making responsibility for the Woolworths Account on all matters including sales forecasting, overall investment and relationship management.


  • Perform assigned tasks in accordance with all Kraft Heinz Food Safety, Environmental, Health and Safety, and Ethical and Human Resources policies, programs and goals.


  • Uphold the Kraft Heinz values and to work in a way that contributes to the company's vision


About you:

  • Tertiary qualifications in business or related discipline
  • Experienced in managing a complex customer portfolio in competitive categories
  • FMCG account management background in innovation led categories
  • Tier 1 training complemented by small company agility
  • High degree of commercial and business acumen
  • Analytical capability
  • Proven ability to negotiate and build long term relationships
  • Passion for sales
  • Results-oriented attitude
  • Drive to develop and progress within the business


About us:

  • Hybrid Working - Flexibility around when and where you work.
  • Pay for Performance - industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package.
  • Parental Leave - paid parental leave for primary AND secondary caregivers.
  • Leave Options - Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter.
  • In House Training Programs
  • Corporate Discount Programs & Novated Leasing - Utilize a range of discount programs (gym membership, health insurance, banking) depending on location.


#LI-DNI
Location(s)
Newmarket - Auckland
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

What the Team is Saying

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The Company
HQ: Chicago, IL
38,000 Employees
Hybrid Workplace
Year Founded: 2015

What We Do

At the heart of this journey is our ambition to create an enterprise where powerful AI solutions augment humans and where small mission-based teams are in relentless pursuit to solve tangible problems for our consumers, customers, and the enterprise. That ambition requires us to create a modern cloud and data ecosystem - a one of its kind that becomes the neural network of our company. We want you to bring your tech-self to us. We use Python, R, Spark, React, Tableau, Snowflake, Azure, and others to solve the problem on hand. In-turn, you can look forward to high-impact challenges, no bureaucracy, entrepreneurial small teams, and a unique opportunity to create and build something bold, awesome, and impactful – all while honoring our 150-year heritage and a portfolio of 200 iconic and emerging brands!

Why Work With Us

Our ambition is to become a best-in-class Digital leader by making data-driven investments that drive smarter business decisions. You’ll invent the next wave of augmented intelligence products where software & humans work side-by-side to rethink every aspect of our company. You’ll make an imprint & leave your legacy on every part of our business.

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Kraft Heinz Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week.

Typical time on-site: 3 days a week
HQChicago, IL
United Kingdom
Canada
Netherlands
Mumbai, IN
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