The Role
Leads customer support specialists in assisting clients with technical product or service issues, improving customer retention, and managing support operations in a fast-paced retail and mobile technology environment. The role requires customer service research and analytical expertise, strong communication, team leadership, and a business-related bachelor’s degree.
Summary Generated by Built In
A fast growing retail company renowned for providing I.T solutions and innovative services to different players in the mobile market space is looking for a vibrant, driven and goal oriented individual to join his dynamic workforce. Our preferred candidate must be ready to lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services to maximize customer retention
1. At least 3 years working experience in customer support preferably working as customer support manager within a fast paced business environment
2. Vast experience in customer service research and analytical techniques.
3. Excellent Communication skill.
Requirements
Bachelors degree in business, Management or social science.
TOPMOST PRIORITY: preferably a female gender but a good male candidate could be considered
Skills Required
- At least 3 years of work experience in customer support
- Experience working as a customer support manager in a fast-paced business environment
- Experience with customer service research and analytical techniques
- Excellent communication skills
- Bachelor’s degree in business, management, or social science
- Female candidates preferred; qualified male candidates may also be considered
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The Company
What We Do
ACR Global, the brand name of Afconrecruit Ltd, is a consulting firm that helps African businesses grow through business ecosystems, organizational structures, recruitment, outsourcing, and team-performance optimization. It connects African organizations with international markets and opportunities, while supporting franchise expansion, mergers, acquisitions, talent development, and trade. The company began as a recruitment firm and has evolved into a broader African economic-development and business-growth partner.
