The Role
The Head of Customer Success leads a team to improve partner success, drive product adoption, and ensure long-term growth through strategic account management.
Summary Generated by Built In
About Qover:
We are Qover, a leading insurtech scale-up that has raised $70 million.With an international team of 120+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences – creating meaningful connections with their community and enabling their success.
Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent, and accessible across borders – a global safety net.
To that end, our platform covers millions of users across 32 European countries and works with longstanding partners like Revolut, Mastercard, BMW, Canyon, Monzo and many others.
.Visit our website for more about what we do!
Location : Brussels or Remote with regular travel to the Qover office in Brussels and partner sites across Europe.
Reports to: Chief Revenue Officer.
Team Size: 2 persons
Position Overview
At Qover, we design and operate complex insurance solutions for enterprise partners across Financial Services, Mobility, and Insurer & Broker ecosystems.
We are looking for an Enterprise Customer Success Lead to manage a portfolio of strategic enterprise partners while coaching a small Customer Success team (currently two people, with room to grow).
The role combines direct ownership of key enterprise accounts with people leadership and the continuous improvement of Customer Success processes, tooling, and performance standards.
This is a low-volume, high-complexity environment that requires strong analytical thinking, hands-on execution, and meaningful operational involvement.
Sitting at the intersection of enterprise partner management, operational excellence, and data-driven performance monitoring, you will act as a key post-sales owner for some of Qover’s most strategic partnerships.
Key Responsibilities
● Strategic Leadership & Team Management:
○ Define and execute the global Customer Success strategy to drive retention, satisfaction (NPS), and account growth.
○ Lead, mentor, and scale the Customer Success team, fostering a culture of proactivity, independence, and customer-centricity.
○ Establish key performance indicators (KPIs) and reporting frameworks to measure team impact and partner health.
● Partner Portfolio Oversight & Management:
○ Build meaningful relationships with senior stakeholders at Qover’s strategic accounts to support our partner’s & Qover’s agenda while deepening Qover’s reach inside enterprise partnerships
○ Oversee the health and success of Qover’s three primary partner pillars: Financial Services, Mobility, and Insurer & Broker Partnerships.
○ Ensure the team delivers high-quality onboarding, training, and governance for new and existing partners.
● Value Realization & Strategic Growth:
○ Develop frameworks for impactful Quarterly Business Reviews (QBRs) that provide actionable, data-driven insights to partners.
○ Collaborate closely with the Sales team to identify and execute on opportunities for upselling and cross-selling.
○ Implement proactive risk mitigation strategies to ensure high renewal rates across the portfolio.
● Cross-Functional Advocacy:
○ Serve as the primary "Voice of the Customer" within Qover, influencing the product roadmap and corporate strategy based on partner’s interests and feedback.
○ Partner with Product, Marketing, and Sales to refine the customer lifecycle and improve the overall partner experience.
○ Cultivate a network of customer advocates for case studies, testimonials, and industry events.
Qualifications
● Experience:
○ 10+ years of experience in Customer Success, Account Management, or a similar leadership role within a B2B SaaS or Insurance environment.
○ Proven track record of managing and growing large-scale enterprise accounts at a strategic level.
○ Experience in building meaningful relationships at senior level is highly preferred.
● Skills:
○ Deep understanding of SaaS business models, embedded insurance, and complex customer lifecycle management.
○ Exceptional communication and interpersonal skills, with a proven ability to build trust with C-level stakeholders.
○ Strong negotiation skills for both internal and external stakeholder management
○ Strong analytical mindset, comfortable using data to drive strategy and demonstrate value.
○ Highly proactive with a strong sense of ownership and the ability to lead in a fast-paced, evolving environment.
● Technical Proficiency:
○ Proficient in Google Workspace (Sheets, Slides).
○ Experience with CRM and data tools such as HubSpot, Jira, Looker, or similar platforms is a significant bonus.
By joining our dynamic and ambitious team, we offer:
● A flexible work environment: hybrid working schedule and the ability to work from anywhere one month per year
● Generous time off
● Global WeWork subscription to work from any location or from our Qover-dedicated space in Brussels (Rue du Commerce 31), which has a large terrace to enjoy team events
● A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
● A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
● The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs
Top Skills
Google Workspace
Hubspot
JIRA
Looker
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The Company
What We Do
Hi! We're Qover 👋
We enable companies and insurance providers to offer seamless insurance experiences across Europe.
Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net enabling people to live life to the fullest.
To that end, our modular embedded insurance orchestration platform covers millions of users across 32 European countries, and works with longstanding partners like Revolut, Monzo, ING, Mastercard, Deliveroo, NIO and many others.
Let us ensure your success.
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