Head of Customer Quality

Company Description

Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 11,000 employees and generated annual revenues in 2022 of EUR 1.8bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.

Gerresheimer Peachtree City L.P. was established in 1993 in Peachtree City, GA, as part of the Plastics & Devices Division manufacturing and assembling a variety of precision molded plastic parts for various applications in the medical industry. The subsidiary operates in an 132 K sq. ft. production facility with 200 employees. 

Job Description

Ensuring the required customer quality while taking into account the company's interests and complying with regulatory requirements. 

• Independently ensuring effective customer communication as well as trusting 
• and future-oriented customer cooperation 
• Personnel management with all included individual tasks (e.g. initiate 
• disciplinary measures, appraisal of employees, personnel development) 
• Ensuring the induction, appraisal and development of employees by the 
• subordinate managers 
• Monitoring and control of the process of handling customer complaints 
• for continuous quality improvement of 8D reports 
• Introduce problem solutions or optimizations and track their effectiveness 

Qualifications

This role requires specialized knowledge of quality management and customer relationship management (CRM) in the pharmaceutical and medical device environment. 

• Knowledge as acquired and deepened during at least 3 years of technical (professional) university studies and at least 5 years of experience in the field of quality management with management responsibility
• 3-4 years' experience in personnel management and qualification
• 3-4 years' using QM guidelines according to the currently valid qualification matrix
• 4 years' experience of quality management systems
• 2 years' experience in resource and deployment planning
• 3 years' experience using MES, SAP, MS Office
• 3 years' experience in leadership
• 3 years' working with a team
• Performance management (KPIs, performance and target control)
• Good moderation and negotitation skills
• Fluent in English

Additional Information

All your information will be kept confidential according to EEO guidelines.