About this opportunity:
The role of Head of Cloud Software and Services (CSS) CU Saudi Arabia has the overall business responsibility for Cloud Software Services (Products and Services) in Customer Unit Saudi Arabia and is expected to drive customer dialogues at VP and GM level, to add value to the customer Cloud Software Services Business, to grow Ericsson's Cloud Software Services footprint and to maintain solution delivery aligned with the global standards. This role is expected to drive new business development on top of the existing installed base, in the areas of Digital Transformation and 5G monetization.
This role will report directly to the Head of Domain Cloud Software and Services (CSS) Market Area Europe Middle East and Africa and will also be part of the customer unit's leadership team.
You will be responsible to:
- Establish the Cloud Software and Services domain strategy and business plan in the Customer Unit, secure firm execution against financial and operational targets, in close collaboration with the Customer Unit, Market Area Domain, and Business Area Cloud Software and Services stakeholders.
- Align Ericsson's Cloud Software and Services offering with MMEA's and customers' technology and business requirements to drive a best-in-class customer experience, ensuring profitable growth, and shareholder value.
- Fully accountable for developing and delivering superior end-to-end solutions spanning Packet Core & Communications Services, OSS including orchestration and analytics, BSS, Cloud Infrastructure, and Managed Services for Networks and IT&ADM.
- Lead a large and high-performing team of primarily pre-sales and service delivery employees to execute a focused business strategy.
- Maximize our sales opportunities in areas that can generate high margins and scale for Ericsson by providing MMEA market and customer insights to secure competitive and relevant BA offerings.
- Maximize our profitability by implementing tools and delivery models such as automation, right shoring, resource planning (on and offshore), discipline & control in solutioning, and project execution to avoid unplanned costs.
- Proactively partner with our customer account teams to support meaningful customer dialogs on execution and improvement topics across pre-sales, products, delivery, support, and operations to nurturing upsell and help establish a trusted advisory partner position.
You will bring:
Leadership:
- Able to lead a distributed, diverse, multi-cultural, and matrix organization with strong people leadership skills.
- Nurture the Ericsson culture, promote diversity, and secure the well-being of our service delivery teams to have lower attrition than the industry average.
- Acts with integrity and evangelizes our Ericsson on the Move culture.
- Proactively attracts top talent and builds retention through a purpose-driven culture.
- Orchestrates the full Ericsson ecosystem of stakeholders internally within MA and BA as well as external customers and partners.
- Ability to manage the business in developing as well as high-risk countries and drive ethics and compliance adherence throughout the organization.
- Create Clarity. Develop People. Drive Results.
Sales & Customer:
- Understand & support customer's business ambitions and expectations, proactively looking to build strong customer relationships by setting the agenda for current & future strategies and investments, as well as ensuring smooth deliveries on our projects.
- Anticipates customer's expectations and needs, incorporating them into solutions and project execution.
- Strategic influencer and advisor to C-level (business strategy, technology, roadmap, and growth).
- Develop and implement a multi-country customer strategy and account plans.
Technical and Operational Experience:
- Domain and portfolio understanding, including the implications of technology transformation for both delivery and operations.
- Best-in-class solution scoping, i.e., product and services understanding to design optimal solutions, risk management, and project scope.
- Understanding of Ericsson and customers' networks, operations, and business processes.
- Adapts to changing circumstances and appropriately assesses (resources) to mobilize on commitments.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 784078
Skills Required
- Experience in Cloud Software Services leading
- Strong leadership in a multicultural environment
- Ability to influence C-level clients
- Knowledge of technology transformation impacts
- Experience in maximizing sales opportunities
What the Team is Saying
.png)
.png)
Ericsson Compensation & Benefits Highlights
-
Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
-
Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
-
Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
