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Félix seeks to empower Latinos in the US to care for what matters most back home. #JuntosWeSucceed
The Role
The Head of Credit Risk will design and implement Felix's credit risk strategy, focusing on optimizing lending portfolio value and developing underwriting and risk decisioning frameworks. They will collaborate across teams to integrate automated credit decisions and ensure compliance with regulations while enhancing portfolio performance.
Summary Generated by Built In
About Us
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the Role
We are looking for a Head of Credit Risk to design, implement, and scale Félix’s credit risk strategy as we expand our lending products.
This role will own the development of underwriting frameworks, portfolio monitoring systems, and risk decisioning infrastructure that power our lending products, starting with Send Now Pay Later (SNPL) and expanding into additional credit offerings over time.
Your primary objective will be to optimize the long-term value of our lending portfolio, balancing growth, credit risk, and customer lifetime value. This includes designing underwriting strategies, credit limits, pricing, and lifecycle policies that maximize risk-adjusted returns while responsibly expanding access to credit for underserved communities.
You will work closely with product, data science, engineering, and fraud teams to build scalable systems that enable automated credit decisions while maintaining disciplined portfolio performance.
As an early leader in the credit organization, you will play a critical role in shaping how Félix builds and scales its lending platform.
Responsibilities
- Design, implement, and continuously improve our automated underwriting engine. Define the credit box, risk appetite, and approval logic to optimize long-term portfolio value while minimizing manual intervention.
- Own the end-to-end credit strategy for our lending products, including underwriting policy, credit limits (CLI/CLD), exposure management, pricing strategies, and lifecycle policies.
- Optimize portfolio performance with a focus on risk-adjusted returns and NPV per user, balancing approval rates, credit limits, pricing, and loss rates to maximize long-term portfolio value.
- Monitor portfolio performance metrics including vintages, roll rates, delinquency, and net credit losses (NCLs), and proactively adjust underwriting and credit policies based on observed trends.
- Solve the "thin-file" challenge by developing proprietary underwriting models that leverage Félix’s unique remittance data, behavioral signals, and non-traditional data sources.
- Partner with Data Science and Engineering teams to build and deploy credit risk models and experimentation frameworks that continuously improve approval strategies and portfolio performance.
- Collaborate with Product and Engineering teams to integrate underwriting logic into our WhatsApp-based experience, enabling seamless, real-time credit decisions.
- Lead the selection and implementation of third-party data providers, credit bureaus, alternative data sources, and fraud prevention tools to enhance underwriting accuracy and portfolio monitoring.
- Work closely with Fraud, Product, and Compliance teams to ensure alignment between fraud prevention, credit risk strategy, and user experience.
- Help design the risk infrastructure and data pipelines required to support automated decisioning, portfolio monitoring, and scalable credit operations.
- Ensure all underwriting and credit activities strictly adhere to US federal and state regulations (Fair Lending, FCRA, ECOA, etc.), maintaining a "compliance-first" culture as we scale.
- Act as the internal authority on credit risk, providing insights to leadership on portfolio performance, capital allocation, and long-term lending strategy.
Requirements
- 10+ years of experience in Credit Risk Management within US consumer lending. Proven track record at top-tier financial institutions, fintech companies, or high-performance consumer lending platforms.
- Strong experience designing underwriting strategies and managing credit portfolios with a focus on risk-adjusted returns and long-term portfolio value.
- Deep understanding of credit portfolio analytics, including vintages, delinquency curves, roll rates, and loss forecasting.
- Demonstrated experience building or deploying credit risk models and working closely with data science teams in highly automated lending environments.
- Strong analytical and technical skills. You are comfortable working directly with data and have experience using tools such as SQL, Python, or R.
- Experience leveraging alternative or behavioral data sources to underwrite thin-file or underserved consumer segments.
- Strong understanding of the US regulatory landscape for consumer credit, including Fair Lending, FCRA, ECOA, and related compliance considerations.
- Ability to translate complex analytical insights into practical credit policies that support both portfolio growth and risk discipline.
- Strong cross-functional collaboration skills with the ability to work closely with product, engineering, fraud, and compliance teams.
- You thrive in ambiguity. You have a strong bias for action and can move from high-level strategy to hands-on problem solving when needed.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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Top Skills
Python
R
SQL
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The Company
What We Do
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.
