Head of Corporate Safety & Quality

A. ACCOUNTABILITIES

The Director is directly accountable to the Chief Executive Officer for:

• Corporate safety, quality, and regulatory compliance.
• The effective performance and continuous improvement of AirBorneo's Safety Management System (SMS) and Quality and Compliance Monitoring System.
• Providing independent assurance to the CEO on the airline's safety and compliance status.
• Ensuring significant safety risks, regulatory non-compliances, and adverse trends are promptly brought to the attention of the CEO.
• Monitoring corrective and preventive actions to effective closure.
• Maintaining appropriate readiness for CAAM audits, inspections, and surveillance.
• Providing safety and quality performance information to the CEO and relevant management committees.
• Ensuring safety and quality oversight remains sufficiently independent from operational departments.
• Maintaining appropriate oversight of significant operational changes, aircraft induction, leasing arrangements, and Entry into Service activities.
• Note: The Director's accountability does not remove the responsibility of operational departments to manage safety and compliance within their respective areas.

B. RESPONSIBILITIES

The Director is responsible for the establishment, implementation, maintenance, and continuous improvement of AirBorneo's:

• Safety Management System (SMS)
• Quality and Compliance Monitoring System
• Safety reporting and investigation processes
• Flight Data Analysis Programme (where applicable)
• Emergency Response System
• Corporate safety and quality documentation framework
• Safety assurance and performance monitoring arrangements

Core Execution Requirements:

• Safety & Threat Management: Ensure safety risks, safety information, and operational threats are effectively identified, assessed, and managed.
• Regulatory Compliance: Ensure operations adhere to the conditions and limitations of AirBorneo's AOC, Operations Specifications, Specific Approvals, CAAM requirements, and company standards.
• Oversight & Vendor Management: Maintain safety and quality oversight over outsourced and contracted operational activities, ground handlers, maintenance organizations, and training providers.
• Change Governance: Apply Management of Change (MoC) and safety risk assessments to new aircraft, dry/wet leases, Entry into Service, new routes, stations, systems, and organizational or procedural changes.
• Industry Standards: Progressively maintain alignment with IOSA requirements, ICAO Annex 19, and recognized aviation practices.
• Operational Integration: Oversee Flight Data Analysis Programme findings, corporate risk registers, Safety Performance Indicators (SPIs), occurrence investigations, and Emergency Response Plans (ERP).
• Culture & Leadership: Promote Just Culture, safety reporting, continuous organizational learning, and serve as the primary liaison with CAAM on corporate safety and quality matters.

C. AUTHORITY

• Direct Access: Unrestricted direct access to the CEO on all matters affecting aviation safety, quality, or regulatory compliance.
• Oversight Scope: Authority to address safety and quality matters across all levels of the organization, access aircraft, facilities, personnel, records, and safety data.
• Audits & Escalations: Conduct or direct safety/quality audits, investigations, and require departments to undertake Root Cause Analysis (RCA) and corrective actions.
• Intervention Rights: Require immediate risk controls where unacceptable risks are identified, and recommend the suspension or cessation of any activity creating unacceptable safety or regulatory risks.
• Independence: Independent safety and compliance judgment shall not be compromised by commercial or operational pressures.

D. DELEGATION OF DUTIES

• Alternate Designation: In the absence of the Director, a suitably qualified and formally designated senior member of Corporate Safety & Quality Management acts as the nominated alternate.
• Backup Alternate: If the designated alternate is unavailable, another qualified senior manager will be nominated to ensure continuity.
• Delegation Principles: Any delegated responsibility must be clearly defined, assigned to qualified personnel, provide sufficient authority, maintain safety oversight independence, and conform to regulatory standards.
• Note: Delegation of duties does not relieve the Director of overall accountability to the CEO.

E. MINIMUM QUALIFICATIONS

• Professional Licensing: Hold, or have held, an appropriate senior aviation qualification (preferably an ATPL, Aircraft Maintenance Engineer Licence, or equivalent).
• Industry Experience: Minimum 5 years of appropriate aviation management experience, with relevant experience in a senior safety, quality, operational, or regulatory role.
• Regulatory Expertise: Comprehensive knowledge of Malaysian civil aviation legislation, CAAM Directives/Guidance Material, AOC requirements, Operations Specifications, ICAO Annex 19, and IOSA Standards.
• Technical Competence: Sound expertise in SMS, risk management, Root Cause Analysis, Human Factors, auditing, Flight Data Analysis, and Emergency Response planning.
• Leadership & Skills: Strong analytical, leadership, communication, and cross-departmental problem-solving capabilities.