Head of Core Digital Payments

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

SUMMARY
The Head of Core Digital Payments will lead the strategy, modernization, commercialization, risk posture, client experience, and financial performance of U.S. Bank’s core ACH and Wires product portfolio. This leader will serve as the end-to-end owner for foundational money movement capabilities that support commercial, treasury, small business, corporate, and enterprise clients across digital and file-based channels. Product leaders at U.S. Bank are customer obsessed in driving product planning, visioning, development, management, and customer experience to deliver on our human plus digital product strategy while staying one step ahead of evolving economic, technological, regulatory, and customer needs.

This role requires senior-level product ownership over regulated, high-volume payment rails; direct leadership of product talent; frequent engagement with senior business, risk, technology, operations, and go-to-market leaders; and accountability for portfolio-level outcomes that materially impact client experience, revenue growth, operational resiliency, risk management, and U.S. Bank’s payments modernization agenda.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

RESPONSIBILITIES

- Set the multi-year product vision, strategy, roadmap, and investment priorities for U.S. Bank’s ACH and Wires portfolio, aligning to enterprise payments strategy, client needs, modernization priorities, risk expectations, and financial objectives.
- Run the ACH and Wires portfolio as a business, with accountability for revenue, transaction growth, pricing, client adoption, digital migration, platform health, risk indicators, operating efficiency, and cost-to-serve.
- Lead end-to-end product lifecycle management across discovery, business case development, funding prioritization, requirements, delivery, launch, commercialization, servicing, performance management, and ongoing optimization.
- Drive modernization of core payment platforms, client-facing experiences, file/API connectivity, operational workflows, controls, reporting, servicing, and fraud mitigation capabilities.
- Own product governance and prioritization, making tradeoffs across regulatory commitments, client demand, risk remediation, platform resiliency, modernization, revenue growth, and capacity constraints.
- Partner with technology, operations, risk, compliance, legal, sales, treasury management, client service, implementation, finance, data, and marketing teams to deliver secure, reliable, scalable, and commercially viable payment solutions.
- Serve as the senior subject matter expert for ACH, domestic and international wires, payment controls, fraud mitigation, exceptions, returns, recalls, settlement, service messages, operational workflows, client impacts, and industry rules.
- Ensure products operate within U.S. Bank’s risk appetite and applicable rules, including NACHA requirements, wire transfer obligations, sanctions screening, fraud controls, audit readiness, and broader banking risk management expectations.
- Represent the portfolio in senior leadership forums, product governance routines, client engagements, industry conversations, and cross-functional steering committees.
- Lead, coach, and develop a high-performing product team, creating clarity of ownership, strong product discipline, talent development, succession depth, and a collaborative culture aligned to U.S. Bank leadership expectations.

BASIC QUALIFICATIONS
- Typically 10 or more years of relevant experience in product management, payments, treasury management, transaction banking, financial services, or related roles.

- Bachelor’s degree, or equivalent work experience.

PREFERRED SKILLS/EXPERIENCE
- Advanced product management or similar experience, including product strategy, product vision and planning, product development, channel alignment, customer experience, go-to-market enablement, performance measurement, and analytics.
- Direct experience leading ACH and/or Wire products, platforms, capabilities, operations, or modernization initiatives in a regulated banking environment.
- Experience leading, coaching, and developing product teams, with proven ability to build capability, accountability, and execution discipline.
Preferred Skills/Experience
- Experience with commercial banking, treasury management, embedded payments, APIs, ERP integrations, file transmission, or digital cash management platforms.
- Knowledge of emerging payment rails and adjacent capabilities, including RTP, FedNow, ISO 20022, SWIFT messaging, payment controls, and fraud mitigation solutions.
- Experience leading modernization, migration, simplification, resiliency, or platform transformation initiatives.
- Experience partnering with fintechs, processors, correspondent banks, vendors, networks, or third-party service providers.
- Strong data orientation, with experience defining KPIs, OKRs, dashboards, performance scorecards, and client or portfolio analytics.
- Demonstrated ability to manage a complex product portfolio with measurable business, client, risk, technology, and operational outcomes.
- Strong understanding of payments infrastructure, money movement workflows, file/API-based connectivity, payment initiation, exception management, settlement, fraud controls, operational risk, and servicing models.
- Ability to collaborate and influence at a senior level across business, technology, risk, operations, sales, servicing, implementation, finance, legal, compliance, and client-facing teams.
- Solid understanding of multiple product lines, including profitability drivers, value proposition, target customer profiles, competitive positioning, regulatory considerations, and customer experience.
- Effective presentation, verbal, and written communication skills, with ability to translate complex payment topics into clear executive-level decisions.
- High judgment, ownership mindset, strategic agility, and ability to lead through ambiguity, change, transformation, and regulated delivery constraints.

LOCATION EXPECTATIONS

- This role requires working onsite from a U.S. Bank location three or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.