Head of Consumer Compliance

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

We are currently seeking a Head of Consumer Compliance to help steer and lead the team reporting into the CCO directly. This role will have critical oversight and decision-making responsibilities while updating and reporting to leadership across the organization. This role will be hybrid onsite for 3 days per week.

Responsibilities:

• Manage enterprise-wide regulatory consumer compliance reviews; stay up to date on regulatory initiatives and monitor regulatory changes to keep review documents current; maintain proactive client relationships with department management being reviewed and is the primary liaison with respect to Consumer Compliance
• Oversight of Compliance CMS, Fair Lending, CRA, Bank Standards, and more.
• Manage the Bank’s compliance monitoring and testing program, with direct responsibility of the reviews being completed timely, thoroughly, and accurately.
• Provide assistance to the Chief Compliance Officer on projects, materials prepared for management and committee meetings, and other requested items as needed
• Assist in the execution of and act as key advisor for the Bank’s Regulatory Compliance Risk Assessments
• Identify compliance risk across the organization and drive and influence corresponding transformation of control environment
• Serve as lead regulatory change management subject matter expert in all aspects of the Program and oversee the implementation and operationalization of all relevant regulatory changes
• Prepare and deliver management reporting on KRIs, KPIs, and any significant developments within the Program
• Prepare and/or contribute to Board of Director reporting and training materials
• Comprehensive knowledge of federal and state banking laws including laws of consumer protection, fair lending, CRA and related laws and regulations and the ability to apply those laws and regulations to bank products and services including laws and regulations related to consumer protection, fair lending, and Community Reinvestment (CRA).
• Knowledge and experience in using analytical techniques to monitor and evaluate products and services to detect patterns of exceptions and to determine the root cause(s) of apparent exceptions of policies and procedures and applicable laws and regulations. 

Qualifications:

• Bachelor’s Degree required.
• Minimum of 10+ years of Consumer compliance experience; experience working for financial institutions or highly regulated industry and/or law enforcement and investigations preferred.
• Ability to manage complexity, multi-task and deliver solutions on a tight deadline.
• Experience in BaaS, partner banking, and/or customer/client experience preferred.
• Experience of working within a strong regulatory/control environment.
• Strong communication skills, written and verbal.
• Strong analytical, problem solving and organizational skills.

#LI-JJ1 #LI-Hybrid #LI-Onsite

Salary Range: $240,000.00 - $270,000.00