JOB TITLE: Head Of Commercial
DEPARTMENT: Commercial
SECTION: Commercial
BUSINESS UNIT: Logistics
REPORTS TO: General Manager
1. KEY JOB PURPOSE
To be the focal point of contact between the company and customer and ensuring that the customer is provided with seamless, quality assured, cost effective, consistent, and reliable end-to-end integrated logistics services while protecting company’s interests by ensuring that the company receives her rightful and contractual benefits on time and as per agreement.
Provide leadership and direction in ensuring smooth functioning of overall commercial operations of the company to increase productivity through efficient customer recruitment and maintaining strategies and price negotiation
2. KEY DUTIES AND RESPONSIBILITIES
Customer Relationship Management
o Maintain current customer base by driving efficiencies to ensure contracts remain financially viable and delivered on budget.
o Develop and prospect for new business(es) by researching the market, partaking in tenders, submitting quotations timely and following them up until closure of business deals, visiting and meeting recruited and potential customers, calling the customers, and making introductions and selling our products.
o Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
o Identify opportunities which will lead to an increase in customer base.
o Ensure customers’ complaints are well registered, managed, addressed, resolved and feedback shared to all stakeholders.
o Champion the prices review process according to prevailing market conditions or contract terms and ensure revised and agreed prices are communicated to all stakeholders timely and that cut off times on uplifted shipments are clearly indicated and understood by all stakeholders.
o Contracts management and know your customer (KYC) procedures compliance.
o Ensuring active contracts are in place for assigned clients/accounts and new accounts.
o Quotations preparations and following up customers’ considerations and confirmations.
o Conduct surveys, visits, and make calls to ensure a robust pipeline of opportunities.
o Analyse the business performance, including profitability, revenue, pricing and CVP.
o Participate in customer services and troubleshooting activities.
Customer Service Delivery
o Forecast sales for the coming weeks/months.
o Ensure compliance with all third parties (BIVAC, Ogefrem, Shipping Lines, TRA, TPA, TBS, GCLA etc.,) is adhered to all shipments requiring the same for smooth and timely loading, delivery, clearance, and offloading.
o Ensure all queries/inquiries from customers are responded to within reasonable time (preferably within 24 hours).
o Ensure all extra charges (standing time, storage, demurrage, customs warehouse rents, removal charges etc.,) are clearly communicated to customers and the accountable party confirms for easy and smooth compensations.
o Ensure exceptional service level to the clients by adhering to process flow (Standard Operating Procedure – SOP) timelines (Turnaround time – TAT) and contract terms.
Cash Collection
o Ensure customers’ statements of accounts are reconciled, up-to-date and shared with the customers as frequently as per agreements.
o Ensure invoicing procedures are well communicated for correct invoicing.
o Ensure all extra charges are fairly confirmed by customers and billed timely.
Reporting
o Ensure all reports of clearance status, deliveries tracking, standing time etc., are up to date, have correct details and status and are shared with customers as per agreed timelines and frequencies.
o Ensure all reports of performance evaluation, business review, truck turnaround time, prices reviews, pipelines etc., are discussed with the customer and submitted to managements of both parties timely.
o Ensure post-mortem reports after shipments deliveries are prepared by identifying achievements and areas of improvements and share the reports with the customer and management.
o Conduct monthly performance self-assessment evaluation, get it reviewed and signed off and implement all generated actions to improve personal performance (if required).
o Review monthly and weekly reports and discuss with management (targets vs actual, shipments deliveries status, market research, post-mortem, cash collections, etc.).
o Any other task given by the management.
Qualification.
• Bachelor's degree in business Administrations (Marketing) or any related field
• Minimum of eight (8) years of working experience in a managerial/senior position in logistics field
Apply here before 24th July 2026,
Skills Required
- Customer relationship management and retention
- Business development, tendering, and quotation management
- Contract management and KYC compliance
- Pricing strategy, price reviews and negotiation skills
- Knowledge of logistics operations and relevant third-party compliance (shipping lines, customs, regulatory bodies)
- Sales forecasting and pipeline management
- Invoicing, billing processes and cash collection reconciliation
- Performance reporting, analysis of profitability, revenue and KPIs
- Customer service oversight and issue resolution
- Stakeholder engagement and cross-functional coordination
What We Do
GSM Group is an innovation-driven conglomerate based in Tanzania that offers a wide range of services across the African continent, including trading, manufacturing, logistics, retail, and real estate.
