Head of Commercial Office, UK

Role: Head of Commercial Office
Reporting Line: Chief Commercial Officer, FNZ UK

Location: London, UK - with possible travel across UK

Grade/Level: Senior Director/VP Equivalent
Function: Commercial Office

ABOUT THE ROLE 

The Head of Commercial Office is a senior leadership role sitting at the heart of FNZ's commercial engine. This is not a traditional sales support function - it is the operational and strategic backbone of how FNZ grows its client base and its most important client relationships. 

Operating as a trusted strategic partner and Chief of Staff to the Chief Commercial Officer, the role will connect strategy, execution, governance and commercial performance. It will create the operating discipline, insight and coordination required to transform the UK Commercial function and ensure that priorities move from decision to delivery.

The Head of Commercial Office serves as the Chief Commercial Officer's strategic and operational partner, responsible for driving governance, commercial performance, transformation and cross-functional execution across the UK Commercial organisation, ensuring the function operates as a connected, disciplined and high-performing business unit.

The role exists to ensure that FNZ's client facing teams are operating at their highest possible effectiveness - removing friction, driving discipline, improving quality and enabling the business to move faster and more consistently across the sales and client lifecycle. 

KEY RESPONSIBILITIES 

Commercial Strategy & Enablement 

• Own the Commercial Office as a function - defining its purpose, structure, processes and performance standards 

• Partner with the Chief Commercial Officer and Head of UK Sales to translate commercial strategy into operational reality 

• Build and maintain FNZ's commercial playbook - from proposal, negotiation and contract execution 

• Drive pipeline hygiene and forecasting discipline across the UK sales and client teams 

• Lead preparation of board-level and executive commercial reporting - pipeline, win/loss analysis, revenue forecasting, market coverage 

Chief of Staff & Functional Transformation

• Act as the Chief Commercial Officer’s strategic and operational right hand, shaping priorities, anticipating issues and ensuring focused follow-through across the leadership agenda
• Translate the CCO’s vision into a clear functional transformation roadmap, with defined outcomes, ownership, dependencies and delivery milestones
• Run the Commercial leadership operating rhythm, including agenda setting, decision preparation, action tracking and escalation of risks or blocked outcomes
• Provide an enterprise-wide view across Growth, Client Relationship Management, Client Solutions, Service Delivery, Finance and partner functions, joining up activity and resolving gaps between teams
• Lead strategic projects and time-critical interventions on behalf of the CCO, bringing structure, pace and sound judgement to ambiguous or cross-functional issues
• Improve organisational effectiveness across the Commercial function by clarifying accountabilities, decision rights, interfaces and ways of working

Sales Support & Operations 

• Lead and develop a high-performing sales support and sales administration team 

• Oversee the commercial documentation - ensuring quality, accuracy and on-time delivery 

• Own CRM governance and adoption - ensuring Microsoft Dynamics is used consistently and generates actionable commercial intelligence 

• Manage the commercial calendar - exec engagements and client events 

• Coordinate across Legal, Finance, Risk and Technology to accelerate deal structuring and contract execution 

• Establish clear operating rhythms and handoff protocols between central Commercial Office, UK Sales teams and downstream Delivery functions - ensuring consistency, pace and accountability across the full commercial lifecycle 

Governance, Control & Commercial Performance

• Establish and chair an integrated Commercial governance framework that provides clear oversight of priorities, performance, risk, controls, decisions and delivery commitments
• Define and maintain proportionate controls across the commercial lifecycle, ensuring robust ownership, evidence, escalation and remediation
• Create a single, trusted view of commercial performance, connecting pipeline, revenue, client, delivery, risk and financial information to support timely executive decisions
• Partner with Finance, Risk, Legal, Compliance and Delivery to strengthen commercial assurance, improve deal quality and ensure decisions appropriately balance growth, value, execution risk and client outcomes
• Track the value and impact of the Commercial transformation agenda, challenging underperformance and driving corrective action where required
• Ensure board, executive and regulatory-facing commercial information is coherent, accurate, controlled and supported by clear management actions

Bid & Proposal Management 

• Define and enforce content standards, ensuring core commercial materials are produced to a high level of completeness for existing clients), enabling effective localization and rapid turnaround.

• Build a library of reusable commercial content — case studies, capability statements 

• Introduce quality standards and peer review processes to raise the bar on every client-facing document FNZ produce

Client Onboarding & Transition Support 

• Support commercial negotiations and contract reviews for existing clients - renewals, expansions and scope changes 

Market Intelligence 

• Maintain FNZ's view of the competitive landscape in conjunction with UK Client solutions team - tracking competitor positioning, win/loss patterns and market developments that affect commercial strategy 

• Provide the Sales, client solutions and client relationship management teams with the intelligence and tools they need to compete effectively across adviser platform, D2C, workplace and wealth segments 

LEADERSHIP & TEAM 

• Line management of the Sales Support and Sales Administration team - typically 4–8 people depending on scope 

• Act as a connector across Client Relationship, Sales, Client Solutions, Marketing, Finance, Legal and Product - ensuring the commercial function operates as a joined-up system rather than a series of handoffs 

• Build a culture of commercial discipline, quality and accountability within the team and across the client facing teams

• Operate as the central point of integration for the UK Commercial leadership team, creating transparency, constructive challenge and collective accountability
• Deputise for the Chief Commercial Officer on agreed internal forums and initiatives, representing priorities with credibility and appropriate authority

WHAT WE'RE LOOKING FOR 

Experience 

• Significant experience in a commercial operations, or client and sales enablement leadership role within financial services, fintech or B2B technology 

• Proven track record of building and running high-performing commercial support functions in a complex, multi-stakeholder environment 

• Familiarity with the UK wealth management and platform technology landscape is a strong advantage 

• CRM administration and commercial reporting experience - Microsoft Dynamics preferred 

• Substantial experience operating as a Chief of Staff, transformation leader, commercial operations executive or equivalent strategic partner to a senior executive
• Demonstrable experience designing governance and control frameworks, driving cross-functional execution and improving commercial performance in a complex, regulated environment
• Strong commercial and financial acumen, with the ability to connect strategy, client outcomes, revenue, cost, risk and delivery implications

Skills & Attributes 

• Exceptional organisational rigor - able to manage multiple competing priorities and deadlines without dropping quality 

• Strong written communication - able to write, edit and improve executive presentations and client-facing documents to a high standard 

• Comfortable operating at senior levels - able to influence and challenge as well as support 

• Data-driven - uses pipeline and performance data to identify issues and improve outcomes 

• A builder - drawn to the challenge of creating structure, process and capability where it doesn't yet fully exist 

• Leadership presence - able to attract, develop and retain talented people in a fast-moving environment 

• Executive judgement and discretion - trusted to handle sensitive issues, frame choices and provide clear, independent advice to the CCO
• Strategic and operational range - equally comfortable shaping direction, creating structure and driving detailed execution
• Governance and control mindset - able to strengthen discipline without creating unnecessary bureaucracy
• Commercial orientation - focused on sustainable growth, value creation, client outcomes and disciplined execution
• Influence without reliance on hierarchy - able to align senior stakeholders, challenge constructively and create momentum across organisational boundaries

WHY THIS ROLE 

This role will shape how FNZ presents itself and how it converts opportunity into long-term client relationships. For the right person it is a rare opportunity to build something significant inside one of the most consequential businesses in global wealth management. 

The role offers the opportunity to operate at the centre of the UK Commercial agenda, directly supporting the CCO to strengthen governance, accelerate transformation and build a more connected, controlled and commercially effective function.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).
Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.