Head - Client Services and Project Management

Work Schedule

Environmental Conditions

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

Position Summary: To lead Client Services and Project Management team to lead client clinical studies with respect to the packaging and distribution of investigational supplies while ensuring client service levels are met and handled appropriately for growth.

Crucial Duties and Responsibilities:

• Lead and own the Project Management Team and Order Processing Team.
• Provide guidance, support and direction to ensure team efficiency
• and develop a collaborative team environment.
• Mentoring, coaching, training, career development, and harness Team Leaders’ leadership Develop training curriculum to enhance the skills and knowledge for client services team; and encourage ongoing learning development. Maintenance and Communication of clinical study databases that includes internal pricing, contracts, customs and regulatory updates.
• Ensure timely cross functional communication with Operations and Quality Assurance on study updates allowing studies to run with optimal efficiency. Ensure all processes are handled to agreed and specified level through optimal utilization of all available resources, staffing and otherwise.
• Set performance goals and expectations for the team and regularly review and evaluate team performance against key performance measurements.
• These include alerting of time critical shipments, project database integrity and accurate shipment and inventory performance reporting.
• Resolve issues and ensure service recoveries are well supervised, documented and closed in a timely manner.
• Continuously review and optimize processes to improve efficiency and effectiveness.
• Review and improve distribution supplier performance, packaging solutions and business-related supplies.
• Collaborate and coordinate with Business Development in RFQ, RFI management and closing sales. Develop responses to RFQ/RFI’s and other business enquiries for existing customer.
• Closely liaise/coordinate with offices across the region to ensure, exchange of market and customer information and to maintain similar service and quality offerings.

Minimum Requirements/Qualifications:

Bachelor's / Master degree in Pharmacy with a minimum of 10 / 15 Years of relevant service validated experience (in Clinical Trial, Logistics, Supply Chain or Customer Service industry)

• Excellent written and verbal communication skills
• Possess knowledge and experience in handling customer’s expectation
• Potential to work on a variety of different projects simultaneously.
• Show efficiency under strict time pressure and handle multiple tasks Meticulous attention to detail
• Computer Literate and can efficiently use various Microsoft Office applications
• Ability to work independently and resolve problems/ projects by exercising independent decision making.
• Diligent with a focus on accuracy and quality.

Additional preferences: Professional project management /supply chain certification

We offer driven remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.