Join us as a Head of Client and Corporate Processing
- Managing operational escalations, disputes and risk, while leading process automation initiatives that streamline workflows and strengthen operational resilience
- Take ownership of driving successful customer and business outcomes by making sure the unit is well-planned, efficient and operating at optimum capacity
- You’ll receive excellent recognition in this role, as you shape critical outcomes for the business that help us build a sustainable future
In this important role, you’ll drive high‑quality delivery by making sure all team activities follow approved procedures and meeting service targets. You’ll make sure we optimise our resources while boosting productivity across the team. Dedicated to staying close to what customers and the business need, you will actively review key performance indicators, spotting trends and acting quickly to improve outcomes.
You’ll keep our processes sharp and reliable by maintaining clear, up‑to‑date documentation and shaping the performance measures and critical MI that support effective decision‑making. Working collaboratively across the team is also a huge part of your role. You’ll lead your team in streamlining processes and elevating customer experiences, reducing hand‑offs and increasing straight‑through processing through smart automation.
Your work will focus on:
- Leading the Office and Facilities Management function, overseeing the reception area, and managing the Client Processing Team handling manual payments and SWIFT setups including MT101 and MT940
- Acting as the Service Recipient for outsourced payment services and overseeing that contractual obligations and service standards are consistently met
- Making sure supplier invoices are accurately managed, entered, and processed within required timelines
- Overseeing the delivery of service levels, optimising the use of resources and reducing costs where possible
- Preparing reports and dashboards for senior management and governance committees
- Securing timely escalation of issues and breaches in line with internal policies
Our bank is dedicated to building a culture of accountability, collaboration and high‑quality service for the customers and communities we serve. To succeed as a Head of Client and Corporate Processing, you’ll bring strong financial services experience grounded in a deep understanding of the industry, its customers and payment operations.
You’ll be proactive in identifying and managing conduct risks to ensure consistently high‑quality customer outcomes. Using strong stakeholder management and communication skills, you’ll influence decisions and drive effective collaboration across the business.
You’ll also need:
- Solid understanding of outsourcing regulations and their practical application
- Proven office and facilities management experience, including confident handling of supplier invoice processes
- In-depth knowledge of our products, processes and core banking systems
- The ability to build strong stakeholder relationships that support collaboration and a healthy compliance culture
Hours
40Job Posting Closing Date:
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What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
