Head of Claims Operations, France

Company:Marsh

Description:

Claims Operations Leader

Commercial Insurance Claims are typically large and complex; the Claims Operations teams who enable this advocacy add real value the the client process and are on the front line in many instances. To maintain our market leading position, we continue to invest in large scale digital and data transformation initiatives across the Claims function.

To ensure Claims Operations in France are aligned to these broader business objectives, we week a transformation focused people leader who can lead the team into the future.

With responsibility for France Claims Operations organization, you will direct claims operations activities to optimize effective and efficient delivery of services. In this critical role you will oversee processes and departmental strategy while managing the impact and delivery of change, to increase team operational goals and maximize process efficiencies. This is an opportunity to explore newer and better ways of maximizing operational leverage in order to continually deliver enhanced commercial value across internal stakeholders, and most critically, Marsh Clients.

What is in it for you?

• Drive a bold and innovative vision to transform Marsh’s Claims Operations practice in France, supporting the delivery of the Operational Excellence (OpEx) agenda.
• Execute on a Claims Optimization vision and set of priorities that are linked with business, O&T, Claims Solutions and customer needs.
• Own the delivery of a best-in-class operational function in Claims that leverages optimal workflows, automation, and process streamlining capabilities to operate more efficiently.

We will count on you to:

• Provide vision, leadership and strategic direction for this group, operating as a hands-on leader, ensuring the achievement of established goals.
• Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives in order to contribute to effective management of shared operations.
• Maintain and develop strong relationships with country advocacy teams and with EU Claims Operations leadership to drive claims operations changes within the firm.
• Drive change management within the organization, strengthening the capability to deliver change and deliver excellent customer outcomes
• Drive stakeholder management, building strong relationships to ensure consensus and deliver change outcomes.
• Manage, lead, and coach colleagues to achieve internal KPIs and client satisfaction for global claims operations management and services.
• Provide oversight for implementing optimal role-cost-location alignment within the region/country through workflow management systems, establishing virtual centers of excellence.
• Lead effort to improve claims processing efficiency across the country, by leveraging regional/international best practices and identifying opportunities for improved efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers and adjustors to improve the efficiency of the department.
• Direct and partner with regional and country leadership to innovate, identify and execute on new revenue models for both Operations and Advocacy.
• Oversee the development and delivery of the target state Claims Operations organization, optimize location footprint, and manage annual budget.

What you need to have: 

• 5-10+ years of claims leadership, ideally in insurance operations
• Experience leading in a transformation environment
• Stakeholder management experience with gravitas and credibility
• Good track record of independent leadership and influencing skills with proven experience of acting as a change agent.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.