Head of Card & ATM Operations

Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines.

We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region.

7M+ app downloads. 2M+ monthly active users. 7,000+ partner stores. US$310M+ raised from leading global investors.

Manila-based, globally distributed, and hybrid-first — our team spans 45+ countries.

If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us.

Southeast Asia's fintech moment starts here.

You'll own card and ATM operations at Salmon — reconciliation, settlements, chargebacks and disputes, issuing, acquiring — while we connect a new card processor and build out our ATM network.

• Run card operations end to end: issuing, acquiring, processor management, and card scheme operations, with Visa connected directly and Mastercard through partners.

• Build reconciliation for a new card processor we are connecting in the coming months.

• Set up reconciliation for a growing ATM network across three levels — the national payment networks, each individual machine, and the cash-in-transit partner — plus customer accounts.

• Take over live processes without incidents, gaps, or service interruptions — this is the first priority in your first months.

• Own card reconciliation and settlements, plus chargeback and dispute handling end to end.

• Build and lead a Philippines-based operations team: hiring, onboarding, performance, motivation, retention.

• Deliver the reconciliation setup for the new processor and for the ATM network as it scales from its first machines to a national footprint.

• Manage processors and card scheme operations, including SLAs and escalations.

• Work with Product and Engineering to define operational requirements for new card and ATM flows, and with the regulator on your part of the business in English.

• 5+ years in card operations, including time in international fintech, digital banking, or payment processing

• Hands-on experience with card reconciliation, settlements, chargebacks and disputes, issuing, or acquiring at real transaction volume

• Management experience where you hired, built, and scaled a team — not only held a senior title inside one

• Experience working with non-local or distributed teams, effective in a multicultural setup without a long ramp-up

• Fluent English, written and spoken — your team is Philippines-based and part of the regulator communication is in English

• Ready to relocate to Manila; the first three months onsite are required for work visa processing

Build what's next in Southeast Asian fintech.

• Stock option plan — four-year vesting with a 25% cliff after the first year

• Hybrid-first, with fully remote work available for eligible roles and core collaboration hours from 12:00 to 19:00 Manila time (UTC+8)

• Company-provided tools and equipment

• Office in Bonifacio Global City, Manila — a modern, walkable district at the centre of the Philippines' growing tech scene

• Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits

• Access to an internal mental health support specialist

• 22 vacation days, Philippine public holidays, and 15 sick days

• 105 days of paid maternity leave and up to 14 days of paid paternity leave for employees relocating to Manila

• Relocation support for you, your family — including flights, two weeks of accommodation, visas, paperwork, and logistics

• Reimbursement of eligible pet relocation expenses

• US$2,500 per year for flights home

• Baby and family stipends for employees relocating to Manila: US$1,000 per month for each child under two and US$500 per month for each child aged two to 18

• Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications

• Company-sponsored trips to Manila to meet and work with your team in person

• Regular team offsites, sports activities, and team events

• High-performing teams can earn a dedicated beach house week in Southeast Asia

Considering a move to Manila? See what life with Salmon looks like