Head of Capability Development APAC MEA

Marketing

Permanent

Job Description

Be part of something bigger. Decode the future.
 

• At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
• Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home.

Your Role

As Head of Capability Development, you will be responsible to help in developing, facilitating, and delivering effective, engaging, consumer-oriented, online, and offline product & service training programs to our employees, promoters, trade partners, and cooperating agencies across APAC-MEA markets. You will be working closely with the product line and marketing colleagues to ensure that our Taste, Care & Well-being stories are being translated into tangible consumer benefits. You will also ensure that this knowledge is delivered to all people having direct contact with our consumers- to facilitate their shopping journey and drive sell-out to shape better living.

A Typical Day

TRAINING CALENDAR PLANNING & DELIVERY

• You will be expected to align with product lines, sales, and marketing on a yearly product launch plan, identify training needs, prioritize, and plan deliverables accordingly to support reaching business goals.
• You will be also asked to prepare a detailed plan that would cover timings, target groups, topics as well as the type of training (on/ offline) and deliver it according to the aligned schedule in a professional manner.
• You will be actively driving training digitalization by launching and rolling out E-lucid platforms as well as capitalizing on other e-learning technologies for ex. webinars for reach, scale, and retention.
• You must be able to evaluate training's effectiveness using different tools that include but are not limited to: tracking training completion, conducting surveys, creating effective tests, and assessing learners through observable behavioral changes.
• Following performance trends, determining learning needs, and evaluating of learning program’s ROI (return on investment) will be an important part of your job.
• You need to be able to manage the allocated budget, work every year in the budget process to define the training budget, actions, resources needed.

CONTENT DEVELOPMENT

• Essential element of your daily work will be helping create training materials, presentations/ demonstrations/
  e-learning content using diverse types of software (ex. PowerPoint, Easy Generator) incorporating a variety of audio-visual materials (ex. animations, videos, augmented reality) to enhance the training and reinforce learning.
• Your creation work will be supported by centrally developed materials that will require localization of your local language and adjustments based on the current market situation and competitors. You will need to be ready to develop your materials from scratch in case no central materials are available.
• We will expect from you high-quality materials, aligned with Electrolux brands messaging and stories, having the end consumer always in mind.
• Trade Presentations for the various commercial launches happening at country level for A brands

TRACKING & GOVERNANCE

• You will be required to work closely with the markets to track all trainings delivered, the feedback/assessment scores
• Setup of Mystery Shopping programs in key markets and benchmark the performance over time
• Implementation of Performance Improvement Plans for low performers
• Rewards and recognition to retain top talent

COOPERATION AND SUPPORT

• We want you to actively support your colleagues from other functions when it comes to product knowledge-related topics to ensure full understanding of product benefits and consistency in its communication (that could mean giving feedback to product catalogs, brochures, POS (Point of sales) materials if needed).
• We are creating a Training Professionals Network in our Region, and we want you to be an active member of this community seeking and sharing best practices.
• From time to time, you will be tasked to oversee the completion of a project or be given temporary additional role/s to stretch your capabilities for growth and development within Electrolux.

In this role, you will be dealing with Electrolux’s internal and external customers. You should also be confident in dealing with leaders both from a country level and regional perspective.

In Electrolux, we encourage open communication at all levels and emphasize dealing with our customers as well as colleagues with integrity and respect. You will be working in a (city, country) office and the field delivering training. You might be also required to occasionally travel abroad.

Who You Are

For you to succeed in this role, you should be:

Team player - In this role, cross-functional collaboration is everything, so you should be comfortable dealing with people with diverse backgrounds and responsibilities.

Conceptual thinker - You are creative in your way of describing concepts/product benefits easily and engagingly.

Networker- You enjoy working in a matrix environment and you like to deliver results in cross-functional teams. As a Head of Capability Development, you interact with and engage customers daily to optimize the training offering to fit each target group. 

Excellent communicator and presenter - You have excellent communication skills, and you can engage a wide range of internal and external target groups.

Proactive - You are keen on a new experience, responsibility, and accountability. You are self-driven, results-oriented with a positive outlook.

The structured implementer - You like to keep your work well structured and under control, as well as not happy until you see the final implementation of your work.

EDUCATION

• Bachelor’s degree in marketing, education, business, human resources, information technology, or related field
• Fluent in English (oral and written)

EXPERIENCE

• At least 3 years of experience in Product or Sales training design and delivery
• Experience in online training creation
• Previous work experience in a B2C environment and/or service-minded organization

Keeping you Healthy and Safe

We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

• Make sure you take reasonable care of your health and safety, and
• Take reasonable care that what you do (or what you do not do when you should have) does not affect the health and safety of others, and
• Follow reasonable instructions that we might give from time to time, such as reporting incidents and hazards, and
• Follow policies or procedures, so long as it is reasonable and we have told you about them, and
• Attending training that helps you to work safely