The Role
The Head of Business is responsible for market research, developing business strategies, managing client relationships, leading negotiations, and collaborating with internal teams. The role includes tracking KPIs and ensuring customer satisfaction while driving product initiatives and expanding into new markets.
Summary Generated by Built In
Critical Deliverables /Core Accountabilities and Responsibilities:
∙Conduct research to identify potential markets, customer segments, and emerging trends.
∙Analyze market data and competitor activity to identify opportunities and threats.
∙Identify potential clients, partners, and customers through various channels, such as
networking events, online research, and referrals. Develop and maintain a pipeline for
qualified leads.
∙Develop and implement business development strategies aligned with the company's
overall goals and objectives.
∙Prepare compelling proposals, presentations, and pitches to win new business
opportunities. Ensure that the proposals address client needs and showcase RMB value
proposition.
∙Identify, develop and implement strategies to explore new markets, geographies and
business verticals for expansion.
∙Lead negotiations with potential clients, partners, and collaborators to secure profitable
deals.
∙Ensure that the agreements are aligned with the Company’s interests and financial targets
∙Collaborate with various internal teams, such as Marketing, Distribution, Products, Risk and
Operations to align business development efforts with overall company strategies
∙Establish and track key performance indicators (KPIs) related to business development
activities, such as revenue growth, conversion rates, and pipeline development.
∙Prepare regular reports to communicate progress and results to senior management.
∙Ensure all complaints for both internal and external customers are resolved timely.
∙Analyze the performance of the various products to establish product success.
∙Provide support to the branch network and Direct Sales Agents.
∙Gather customer feedback to inform product development and improvement
Requirements
Position Requirements:
- Bachelor's degree in Marketing, Business administration/ Economics or similar field
- At least 7 years experience in Sales, Channel management, Product management with at least 3 years experience managerial level.
- Experience in driving product initiatives end to end; from planning to post rollout management
- Strong understanding of customer insights and analytics
- Strong understanding of product offering and customer segments in banking and microfinance
- Experience in customer relationship management tool utilization
- Understanding product and customer lifecycle and management
- Strong knowledge and understanding in financials, sales processes, scorecards and KPIs
- Strong understanding of people management and performance appraisal tool
Skills:
- Excellent creative and strategic problem solving skills
- Excellent communication skills, especially with top management and other stakeholders
- Ability to drive execution of new products from inception to implementation
- Strong negotiation and presentation skills
- Tech savvy with the ability to understand, interpret and present data using consultative approach
Skills Required
- Bachelor's degree in Marketing, Business administration/Economics or similar field
- At least 7 years experience in Sales, Channel management, Product management
- At least 3 years experience at a managerial level
- Experience in driving product initiatives end to end
- Strong understanding of customer insights and analytics
- Strong understanding of product offering in banking and microfinance
- Experience in customer relationship management tool utilization
- Understanding product and customer lifecycle management
- Strong knowledge in financials, sales processes, scorecards and KPIs
- Strong understanding of people management and performance appraisal tools
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The Company
What We Do
Ubuntu Impact Limited is a Human Capital Consulting Firm committed to delivering reliable solutions that drive positive change and foster substantial growth for organizations and people.
