Jobs at Reachdesk

Support onboarding and manage a portfolio of new SaaS clients, helping them adopt the platform, increase gifting usage, and achieve business outcomes. Build relationships with Sales and Marketing stakeholders, develop gifting strategies and roadmaps, recommend best practices, identify expansion opportunities, introduce new capabilities, and represent customer needs internally. Successful performance can lead to promotion to Client Success Manager within approximately six months.

Develop outbound lead-generation strategies, identify and qualify B2B SaaS prospects, execute personalized multichannel and ABM campaigns, maintain Salesforce and Salesloft records, build sales pipeline, analyze outreach performance, attend industry events, and collaborate with Sales, Marketing, and Customer Success teams.

Support onboarding and manage a portfolio of new SaaS clients, helping them adopt the platform, increase usage, and achieve gifting program outcomes. Build stakeholder relationships, recommend gifting strategies, identify account expansion opportunities, introduce new capabilities, and meet spending and usage targets. Partner cross-functionally to improve the client experience, with a path to Client Success Manager within approximately six months based on performance.

Manage full-cycle accounts payable across six global entities, including vendor onboarding, invoice coding, approvals, multi-currency payments, and corporate card administration. Reconcile AP and Ramp transactions in NetSuite, support month-end close, intercompany accounting, tax treatment, supplier relationships, audit controls, and aged-payables reporting. Improve AP automation and workflows while partnering with systems and finance teams.

Lead marketplace partnerships and category management to drive growth, profitability, and quality. Source and negotiate strategic brand/vendor partnerships, launch and onboard partners, optimize assortment and commercial terms, manage vendor performance, and collaborate with Sales and Customer Experience to increase adoption and transaction volume across regions.

Lead marketplace partnership and category strategy to acquire and launch consumer brands, drive revenue and profitability, and optimize vendor performance. Source, negotiate, onboard, and manage vendors across gifts, F&B, experiences, and branded merchandise while partnering with Sales and CX to grow marketplace adoption and resolve quality or delivery issues.

Manage retention, renewals, and expansion for a portfolio of customers. Build executive relationships, drive upsell/cross-sell, run strategic account plans and business reviews, prospect within accounts, lead commercial negotiations, and coordinate cross-functional teams to deliver measurable customer outcomes and revenue growth.

Own retention, renewals, and growth for a portfolio of existing customers. Drive upsell, cross-sell, and expansion, lead renewal negotiations, run account planning and business reviews, prospect within accounts, and coordinate cross-functional teams to deliver measurable outcomes and strong customer relationships.

Own full-cycle accounts payable and corporate card operations across six entities in a multi-currency environment. Administer Ramp cards, post and reconcile transactions in NetSuite using a matrix GL, manage supplier relationships, support month-end close and AP sub-ledger, apply UK/EU/US indirect tax rules, maintain controls and documentation, and drive AP automation improvements.

Execute outbound lead generation and ABM campaigns to identify, engage, and qualify mid-market and enterprise SaaS prospects. Use multi-channel outreach (email, phone, social), maintain CRM (Salesforce, Salesloft), analyze buying signals and product usage, build pipeline, represent the company at industry events, and collaborate with Sales, Marketing, and Customer Success to optimize conversion and handoffs.

Manage retention, renewals, and growth for a portfolio of customers. Drive upsell, cross-sell, and expansion, run strategic account plans and business reviews, lead commercial negotiations, prospect within existing accounts, and coordinate cross-functional teams to deliver measurable outcomes.

Coordinate end-to-end sourcing, ordering, production, and delivery of personalized swag. Manage vendor proofs, approvals, shipping dates, tracking, customs paperwork, billing, and customer updates while supporting proposals and meeting SLAs under the Project Lead.

Coordinate end-to-end sourcing, ordering, and delivery of personalized swag for global clients. Manage vendor proofs/approvals, shipping, tracking, billing, customs paperwork, and client communications to meet SLAs alongside the Project Lead.

Coordinate end-to-end sourcing, ordering, and delivery of personalized branded swag. Manage vendor coordination, proofs and client approvals, shipping, tracking, customs paperwork, billing, and customer updates while supporting proposals and meeting SLAs.

Own consolidated operating model, budgeting, forecasting, and rolling cash/P&L forecasts across multi-entity SaaS operations. Build dashboards, maintain the reporting data layer (NetSuite, Salesforce, DealHub), run variance and unit-economics analysis, and produce board and management reporting. Automate forecasting and reporting workflows and apply AI to accelerate analysis and commentary.

Own consolidated financial planning, forecasting, and variance analysis across multi-entity SaaS operations. Build and maintain performance dashboards, reporting data layers (NetSuite, Salesforce, DealHub), unit-economics and margin analysis, and board/lender reporting. Implement automation and AI to streamline forecasting and reporting, and partner with cross-functional data owners to ensure data integrity.

Own consolidated operating model, budgeting, forecasting, and variance analysis across multi-entity SaaS operations. Build unit economics and management/board reporting. Maintain the single source of truth dashboard by integrating NetSuite, Salesforce, DealHub and analytics tooling. Implement automation and AI to streamline forecasting and reporting, and deliver self-service dashboards for finance and cross-functional partners.