Jobs at Reachdesk

Lead marketplace partnership and category strategy to acquire and launch consumer brands, negotiate commercial agreements, drive revenue and profitability, manage vendor performance, identify assortment and geographic opportunities using data, and partner with Sales and CX to increase marketplace adoption and transactions.

Own the Reachdesk Platform product lifecycle from customer and market discovery through delivery, launch, adoption, and continuous improvement. Set product direction, prioritize opportunities, define user experiences, make trade-offs, partner with Engineering and Design, develop technology partnerships, and coordinate cross-functional launches. The role requires strong B2B SaaS product ownership, commercial awareness, technical fluency, communication, stakeholder influence, and customer-focused decision-making.

Coordinate end-to-end sourcing, ordering, production, and delivery of personalized swag. Manage vendor proofs, approvals, shipping dates, tracking, customs paperwork, billing, and customer updates while supporting proposals and meeting SLAs under the Project Lead.

Manage the complete accounts payable cycle across six global entities, including vendor onboarding, invoice coding, approvals, multi-currency payments, and reconciliations. Administer and reconcile the Ramp corporate card program in NetSuite, support month-end close, intercompany accounting, tax treatment, supplier queries, audit controls, and aged-payables reporting. The role also contributes to process documentation and automation improvements across AP and corporate card workflows.

Manage full-cycle accounts payable across six global entities, including vendor onboarding, invoice coding, approvals, multi-currency payments, and reconciliations. Administer the Ramp corporate card program, post transactions in NetSuite, support month-end close, handle intercompany AP, apply indirect-tax treatment, resolve supplier issues, maintain controls, and improve AP automation.

Own marketplace partnership strategy, sourcing, negotiation, launch, and performance for consumer brand and vendor partners. Drive revenue, profitability, assortment expansion, and geographic growth while improving commercial terms and marketplace quality. Build partner pipelines, negotiate agreements, manage launches, strengthen existing relationships, and collaborate with Sales, Customer Experience, and clients to increase marketplace adoption and transaction volume.

Own Reachdesk’s business systems, integrations, data governance, security program, identity and access management, IT and endpoint estate. Lead SOC 2 Type II, customer security assurance, technology licensing, AI adoption and governance, and process automation. Set architecture and roadmap, manage a small systems engineering team and specialist partners, and advise executives on technical and commercial trade-offs across the global SaaS business.

Own Reachdesk’s business systems, integrations, IT estate, security program, identity and access management, and AI adoption. Set systems architecture, governance, roadmap, and data definitions across NetSuite, Salesforce, Workato, and DealHub. Lead SOC 2 Type II, customer security assurance, device and application management, automation initiatives, licensing decisions, and AI governance. Manage a small systems engineering team and specialist partners while advising executives on technical and commercial trade-offs.

Own Reachdesk’s business systems, security program, IT estate, integrations, data governance, and AI adoption. Lead architecture, roadmap, SOC 2 compliance, identity and access management, endpoint operations, customer security assurance, technology spend, process automation, and AI governance. Manage a small systems engineering team and specialist partners while partnering with executives and business teams to improve efficiency and security.

Own retention, renewals, and revenue growth across existing SaaS customer accounts. Lead account planning, business reviews, negotiations, upselling, cross-selling, and expansion prospecting. Build executive relationships, identify customer challenges, coordinate cross-functional teams, and maintain accurate forecasts and pipeline visibility while driving measurable customer outcomes.

Own retention, renewals, and revenue growth across existing SaaS customer accounts. Build executive relationships, lead commercial negotiations, drive upsells and cross-sells, create expansion opportunities, conduct strategic account reviews, forecast pipeline, and coordinate internal teams to solve customer challenges and deliver measurable outcomes.

Owner of consolidated multi-entity FP&A: budgeting, forecasting, variance and unit-economics analysis, board and management reporting. Build and maintain reconciled reporting data layer across NetSuite, Salesforce and DealHub, develop self-service dashboards, and implement automation and AI to speed reporting and analysis.

Support onboarding and manage a portfolio of new SaaS clients, helping them adopt the platform, increase gifting usage, and achieve business outcomes. Build relationships with Sales and Marketing stakeholders, develop gifting strategies and roadmaps, recommend best practices, identify expansion opportunities, introduce new capabilities, and represent customer needs internally. Successful performance can lead to promotion to Client Success Manager within approximately six months.

Develop outbound lead-generation strategies, identify and qualify B2B SaaS prospects, execute personalized multichannel and ABM campaigns, maintain Salesforce and Salesloft records, build sales pipeline, analyze outreach performance, attend industry events, and collaborate with Sales, Marketing, and Customer Success teams.

Support onboarding and manage a portfolio of new SaaS clients, helping them adopt the platform, increase usage, and achieve gifting program outcomes. Build stakeholder relationships, recommend gifting strategies, identify account expansion opportunities, introduce new capabilities, and meet spending and usage targets. Partner cross-functionally to improve the client experience, with a path to Client Success Manager within approximately six months based on performance.

Manage full-cycle accounts payable across six global entities, including vendor onboarding, invoice coding, approvals, multi-currency payments, and corporate card administration. Reconcile AP and Ramp transactions in NetSuite, support month-end close, intercompany accounting, tax treatment, supplier relationships, audit controls, and aged-payables reporting. Improve AP automation and workflows while partnering with systems and finance teams.

Lead marketplace partnerships and category management to drive growth, profitability, and quality. Source and negotiate strategic brand/vendor partnerships, launch and onboard partners, optimize assortment and commercial terms, manage vendor performance, and collaborate with Sales and Customer Experience to increase adoption and transaction volume across regions.

Lead marketplace partnership and category strategy to acquire and launch consumer brands, drive revenue and profitability, and optimize vendor performance. Source, negotiate, onboard, and manage vendors across gifts, F&B, experiences, and branded merchandise while partnering with Sales and CX to grow marketplace adoption and resolve quality or delivery issues.

Manage retention, renewals, and expansion for a portfolio of customers. Build executive relationships, drive upsell/cross-sell, run strategic account plans and business reviews, prospect within accounts, lead commercial negotiations, and coordinate cross-functional teams to deliver measurable customer outcomes and revenue growth.

Own retention, renewals, and growth for a portfolio of existing customers. Drive upsell, cross-sell, and expansion, lead renewal negotiations, run account planning and business reviews, prospect within accounts, and coordinate cross-functional teams to deliver measurable outcomes and strong customer relationships.