The Regional Head of Business Continuity and Resilience will lead the APAC Business Continuity and Resilience function, ensuring the region’s ability to prepare for, respond to, and recover from disruptions. This senior role is responsible for setting the strategic direction, governance, and oversight of business continuity and resilience programs across all APAC entities. The Regional Head will partner with country leads, executive management, and global stakeholders to drive a culture of resilience, regulatory compliance, and continuous improvement.
Key Responsibilities:
- Strategic Leadership:
- Define and drive the regional business continuity and resilience strategy in alignment with global objectives and local regulatory requirements.
- Provide expert guidance and direction to country business continuity leads and senior management.
- Serve as the primary escalation point for all significant incidents and crises in the region.
- Governance and Oversight:
- Establish and maintain regional governance frameworks, policies, and standards for business continuity and resilience.
- Oversee the development, implementation, and regular review of business continuity and incident management plans for all APAC entities.
- Ensure robust business impact analyses (BIAs) and risk assessments are conducted and updated across the region.
- Risk Mitigation and Recovery:
- Lead the identification of regional threats and vulnerabilities, ensuring effective mitigation and recovery strategies are in place.
- Oversee the integration of third-party and IT disaster recovery requirements into regional continuity plans.
- Testing and Exercising:
- Direct the design and execution of regional crisis simulations and recovery exercises, ensuring lessons learned are incorporated into program enhancements.
- Review and approve test results and recommendations for risk mitigation.
- Incident and Crisis Management:
- Act as the regional crisis leader during major incidents, coordinating response and recovery efforts with country teams and executive stakeholders.
- Ensure timely, clear, and accurate communications to all relevant parties during incidents.
- Lead post-incident reviews and drive implementation of improvement actions.
- Training, Awareness, and Culture:
- Champion a culture of resilience across the region through targeted training, awareness campaigns, and executive engagement.
- Ensure all staff and leadership are informed of changes in business continuity policies, standards, and best practices.
- Compliance and Reporting:
- Ensure regional compliance with all local regulations and global standards.
- Oversee the maintenance of comprehensive records, reports, and documentation for internal and external stakeholders, including regulators and senior management.
- Continuous Improvement:
- Monitor global and regional trends, emerging threats, and best practices to ensure the APAC business continuity program remains robust and adaptive.
- Solicit feedback from country teams and stakeholders to drive ongoing program maturity and effectiveness.
Qualifications:
- Minimum 8-10 years’ experience in business continuity, crisis management, or operational risk, with at least 3 years in a regional or head-of-function capacity (insurance or financial services preferred).
- Demonstrated experience leading business continuity programs across multiple countries/entities.
- Strong knowledge of business continuity, crisis management, and IT disaster recovery frameworks and standards.
- Proven ability to engage and influence executive leadership and cross-functional teams.
- Experience with crisis communication tools and managing third-party continuity requirements.
- Excellent analytical, strategic planning, and organizational skills.
- Outstanding communication, stakeholder management, and leadership abilities.
- Collaborative, culturally sensitive, and able to work effectively across diverse teams and geographies.
- Advanced proficiency in MS Office (Excel, PowerPoint).
- Willingness to travel regionally as required.
Qualifications:
- Has at least 3-5 years experience in business continuity, crisis response, or operational risk management preferably within the insurance industry
- Has experience in using and maintaining crisis communication tools
Has experience in managing business continuity requirements for third parties
- Is familiar with IT disaster recovery
- Has strong knowledge of business continuity principles, frameworks, and best practices
- Has excellent analytical, project coordination, and organizational skills
- Is able to work under pressure with a solution-oriented mindset
- Has strong communication and interpersonal skills for effective stakeholder management
- Is collaborative and able to work effectively with many different teams in different disciplines and level of seniority
- Has exceptional MS Office skills, primarily Excel and Powerpoint
Willing to travel as needed
Skills Required
- At least 3-5 years experience in business continuity, crisis response, or operational risk management
- Experience in using and maintaining crisis communication tools
- Experience in managing business continuity requirements for third parties
- Familiarity with IT disaster recovery
- Strong knowledge of business continuity principles, frameworks, and best practices
- Excellent analytical, project coordination, and organizational skills
- Strong communication and interpersonal skills for effective stakeholder management
- Collaborative and able to work effectively with many different teams
- Exceptional MS Office skills, primarily Excel and PowerPoint
- Willing to travel as needed
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
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