The Role
Lead and scale the Appraisals team across Europe, driving productivity, quality and commercial outcomes. Build performance management, embed AI and automation, conduct quality audits, manage staffing and processes, and develop leadership and succession plans to support rapid growth.
Summary Generated by Built In
About the team:
Vintage.com is growing fast.
What started as a UK success story has evolved into an international business serving customers across Europe, with ambitious plans for further expansion in the years ahead. As we continue to scale, we're building the teams, technology and operational excellence needed to support that growth.
Our Appraisals team plays a critical role in that journey. They're at the centre of our operation, helping customers unlock the value of their pre-loved items while driving the engine behind our growth.
Joining now means becoming part of a business that's scaling rapidly, entering new markets, and creating opportunities for people who want to grow their careers alongside the company.
What started as a UK success story has evolved into an international business serving customers across Europe, with ambitious plans for further expansion in the years ahead. As we continue to scale, we're building the teams, technology and operational excellence needed to support that growth.
Our Appraisals team plays a critical role in that journey. They're at the centre of our operation, helping customers unlock the value of their pre-loved items while driving the engine behind our growth.
Joining now means becoming part of a business that's scaling rapidly, entering new markets, and creating opportunities for people who want to grow their careers alongside the company.
As Head of Appraisals, you'll lead one of the most critical functions within Vintage.com, shaping how we assess, value and purchase thousands of customer items every week across multiple European markets.
This is an opportunity to build on strong foundations and take the function to the next level. You'll develop a high-performing, scalable operation that combines expert appraisal knowledge with data, technology and AI-enabled tools to drive greater speed, accuracy and consistency.
Working closely with leaders across the Netherlands, the UK and our wider support functions, you'll play a key role in our next phase of growth. As we continue to expand across Europe, you'll help define what world-class appraisals looks like, ensuring the function can scale efficiently while maintaining exceptional quality and commercial performance.
Success in this role requires a balance of strategic leadership, operational excellence and people development. You'll create an environment where talented appraisers can thrive, continuously improve and grow their careers, while delivering outstanding results for our customers and the business.
Key Goals & ObjectivesThis is an opportunity to build on strong foundations and take the function to the next level. You'll develop a high-performing, scalable operation that combines expert appraisal knowledge with data, technology and AI-enabled tools to drive greater speed, accuracy and consistency.
Working closely with leaders across the Netherlands, the UK and our wider support functions, you'll play a key role in our next phase of growth. As we continue to expand across Europe, you'll help define what world-class appraisals looks like, ensuring the function can scale efficiently while maintaining exceptional quality and commercial performance.
Success in this role requires a balance of strategic leadership, operational excellence and people development. You'll create an environment where talented appraisers can thrive, continuously improve and grow their careers, while delivering outstanding results for our customers and the business.
- Lead, develop and scale a high-performing Appraisals team to support continued business growth
- Deliver exceptional operational performance, maintaining productivity targets of 25–30 boxes per appraiser, per day
- Maintain industry-leading quality standards, achieving ≥95% quality control through effective auditing, coaching and feedback
- Drive strong commercial outcomes through data-led decision making, performance management and KPI ownership
- Embed technology, automation and AI-supported processes to improve efficiency, consistency and scalability
- Partner closely with UK and European stakeholders to share best practice, drive continuous improvement and shape the future of the Appraisals function
- Build leadership capability within the team, creating clear development pathways and succession plans
- Champion a culture of accountability, collaboration and continuous learning
Key Responsibilities
What you’ll be doing:
- Lead, coach and develop a team of Appraisers, creating clear progression pathways and a strong performance culture
- Set clear KPIs, track performance, and hold regular 1:1s and performance reviews
- Own team output, balancing productivity, quality and commercial performance
- Use data and insights to identify trends, risks and opportunities for improvement
- Introduce and embed AI tools and automation to enhance appraisal consistency and efficiency
- Conduct regular quality audits, providing clear, actionable feedback
- Work closely with operations to plan workload, staffing and resource allocation
- Act as a key decision-maker for complex or high-value cases
- Continuously review and improve processes to support scale and growth
- Create a collaborative, accountable and high-energy team environment
Essential Skills & Experience:
- Strong leadership experience in a fast-paced, operational or production environment
- Proven ability to manage performance, KPIs and team productivity at scale
- Commercial awareness, able to balance customer outcomes with business performance
- Experience driving process improvement, ideally including automation or AI adoption
- Excellent coaching and people development skills
- Strong communication skills, with excellent command of English
- Analytical mindset, comfortable using data to inform decisions
- Highly organised with strong attention to detail
- Comfortable working in a changing, fast-growth environment
- Confident using systems, tools and technology to improve ways of working
- Physically able to support operational tasks where needed
(Knowledge of antiques or second-hand goods is a bonus, but not essential, we’re more interested in your ability to lead people and build high-performing teams.)
About
At Vintage.com, we exist to create a world where everything has value and nothing is wasted.We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted 🗝️
Skills Required
- Strong leadership experience in a fast-paced operational or production environment
- Proven ability to manage performance, KPIs and team productivity at scale
- Commercial awareness and ability to balance customer outcomes with business performance
- Experience driving process improvement, including automation or AI adoption
- Excellent coaching and people development skills
- Strong communication skills with excellent command of English
- Analytical mindset, comfortable using data to inform decisions
- Highly organised with strong attention to detail
- Comfortable working in a changing, fast-growth environment
- Confident using systems, tools and technology to improve ways of working
- Physically able to support operational tasks where needed
- Knowledge of antiques or second-hand goods
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The Company
What We Do
Vintage Cash Cow is a fast-growing circular economy business on a mission to make it easy and rewarding for people to declutter responsibly.
