APAC Regional Performance & Logistics Hub Operations Manager

Job Description:

The jobholder will manage and monitor the Material Support & Logistics performance in the Asia-Pacific, China & India region (operational results, logistics metrics, backorders, AOG (Aircraft on Ground) service rate, etc.) in close collaboration with the Ho (Head of) Material Support & Logistics in each Customer Center. 

He/She will be in charge of managing the future APAC Material Support regional logistics hub based in Singapore.

He/She will assist the Head Of Material Support & Logistics of Asia-Pacific, China & India region in the definition of the Material Support strategy for the region (distribution model, stocks location, collection definition, component repair and overhaul regional capabilities, etc.) and its implementation.

Primary responsibilities:

The jobholder will:

• Steer locally the project of relocation of APAC regional logistic hub from Hong Kong to Singapore (coordination of stakeholders, planning, cost control, risk management, reviews and reporting, etc.). 

Then post relocation,

• Manage and monitor the Material Support & Logistics performance in the Asia-Pacific, China & India region (operational results,  logistics metrics, backorders, AOG service rate, etc.) in close collaboration with the Ho Material Support & Logistics in each Customer Center;

• Contribute to the definition of the Material Support strategy for the region (including component repair and overhaul regional capabilities) and its implementation;

• Pilot the regional logistic hub in order to ensure operations on time (OTR), on quality (OTQ) and on budget : supervision of operations, performance monitoring, review and reporting, continuous improvement, etc; 

• Manage operational and contractual relationship with the Logistic Service Provider in charge of operating the logistic hub ; he/she will be in charge of managing the contract awarded to the Logistic Service Provider (contract authority, contract reviews, performance follow-up, invoicing and payment follow-up, claim management, contract change management, Customer’s feedback loop, continuous improvement, etc.);

• Interface with Customer's Front Office organisations in the region;

• Build business relationship with AH (Airbus Helicopters) Logistics Operation stakeholders based in Europe;

• Implement and monitor Service Level Agreements (SLAs) with internal stakeholders;

• In line with the Airbus leadership model, manage team members. Engage, develop and motivate the direct teams within Airbus Values and utilizing HR tools and processes  

• Define and support People Development goals as defined - Provide coaching & mentorship for the team members and contribute towards their professional development;

• Lead and inspire the team to excel in their respective responsibilities and to meet the company’s ambitions.

He/She will report to the Head Of Material Support & Logistics for Asia-Pacific, China & India regions.

Secondary responsibilities:

He/She will assist Customer Front Office organization in the treatment of Customer complaints and improvement of Customer Satisfaction by taking into account Customer feedback loop in order to define and implement corrective action plan (Customer care).

He/She will contribute to the definition of the worldwide material Support strategy (logistics footprint optimization, performance improvement, etc.) led by AH Logistics operation organization.

Requirements:

• Degree/ Masters Degree in Supply Chain Management or Business Related Field or related

• More than 10 years of working experience in logistics and supply chain related fields. Working experience in aviation industry is preferred

• More than 10 years of working experience in Customer support

• Working experience with customers in APAC countries.

• Solid understanding of export control-related regulations 

• Ability to manage and advise internal and external stakeholders in a professional manner.

• Proven track record of strong leadership skills with the ability to inspire and motivate teams to achieve ambitious goals; of which at least 5 years of experiences in managerial - functional or operational positions

• Ability to work effectively both in transversal teams and independently

• Excellent interpersonal/team and communication skills with the ability to build relationships and influence stakeholders at all levels, in any environment

• Proven leadership skills and abilities to lead and excel in multicultural and diverse environments, with experience in developing people/teams

• Dynamic and open minded, take proactive approach in performing all task

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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