The Role
Leads administration across multiple locations, overseeing facilities, infrastructure, assets, statutory compliance, safety, security, transportation, hygiene, vendors, procurement, and business continuity. The role establishes SOPs, standardizes processes, manages budgets and contracts, tracks administrative KPIs, coordinates legal and regulatory requirements, and develops high-performing teams while ensuring safe, compliant, and efficient operations.
Summary Generated by Built In
Join Our Award-Winning Team at Dr. B. Lal Clinical Laboratory Pvt. Ltd!
We are delighted to share that Dr. B. Lal Clinical Laboratory Pvt. Ltd. has been recognized among India’s Top 50 Great Mid-Size Workplaces 2026 — a proud moment in our journey of excellence. Watch the proud moment here: Award Ceremony
As we continue to scale new heights in diagnostic healthcare, we invite passionate professionals to join our team.
Role Clarity | Head Administration
Department: Administration
Reporting To: Director
Role Definition
The Head of Administration is accountable for leading the administrative function to ensure operational efficiency, statutory compliance, safe and secure infrastructure, and seamless support to business functions. This role ensures standardized administrative processes, optimizes cost, enhances facility and asset utility, and drives a proactive, service-first mindset across locations and teams.
Deliverables
- Standardized, documented, and efficient admin processes across all sites
- Safe, Compliant, and Optimally Maintained Facilities
- End-to-End Asset Lifecycle Management
- High Standards of Safety, Security, and Hygiene
- Statutory and Legal Compliant
- Seamless Transportation & Vehicle Support for Operations
- Effective Vendor & Contract Management
- Business Continuity Preparedness and Execution
- Team Development
Task and Activities
- Administration Process Management:
- Document end-to-end workflows with clear SOPs, escalation points, and authorization matrices.
- Regularly update SOPs and ensure version control and accessibility across sites.
- Lead time-motion studies to identify process delays; implement improvements using Lean tools.
- Implement digital process automation tools to reduce manual tasks and errors.
- Track and report Admin KPIs to assess and improve turnaround time and service delivery.
- Facilities Management
- Maintain and upgrade infrastructure of collection centers, laboratories, and offices.
- Ensure preventive and breakdown maintenance schedules are in place and tracked.
- Conduct root cause analysis for repeat maintenance issues and address them structurally.
- Ensure electrical, fire safety, water supply, waste management systems are functional and compliant.
- Prepare emergency response SOPs with defined communication protocols.
- Asset Management:
- Ensure tagging, tracking, and lifecycle monitoring of fixed assets and consumables.
- Conduct bi-annual audits of assets, update register, track usage and depreciation.
- Define and implement standard disposal policy ensuring audit compliance.
- Statutory Compliance & Legal Case Coordination:
- Ensure all statutory licenses, registrations, and renewals (Fire NOC, Shops Act, BMW, PCPNDT, PCB, etc.) are current.
- Maintain a compliance tracker and internal audit plan for each center.
- Coordinate with legal counsel and leadership to track ongoing legal cases and filing timelines.
- Maintain central repository of legal and regulatory documents for audit-readiness.
- Safety & Security:
- Implement and audit safety and security protocols across all locations.
- Conduct regular risk assessments, emergency drills, and security incident tracking.
- Manage CCTV, access control, fire systems, and security personnel deployment.
- Maintain zero-incident culture and monitor employee safety perception through surveys.
- Vehicle & Transport Management:
- Monitor vehicle movement, fuel consumption, and trip optimization digitally.
- Ensure documentation (insurance, permits) is updated and drivers are trained in SOPs.
- Track delivery timelines for sample transport and support logistics performance metrics.
- Maintain zero-incident culture and monitor employee safety perception through surveys.
- Housekeeping and Hygiene:
- Ensure cleanliness and hygiene protocols in patient-facing and back-end areas.
- Implement cleaning schedules and conduct regular quality audits.
- Track consumables usage, stock levels, and vendor performance.
- Vendor & Procurement Management:
- Streamline vendor onboarding, contracts, payments, and performance reviews.
- Ensure AMC contracts for assets and infra are up-to-date.
- Reduce cost leakages and ensure service SLAs from facility and support vendors.
- Team Leadership and Development:
- Set individual performance targets with each team member aligned with the department objectives.
- Conduct daily huddles with the team to discuss ongoing activities and address any issues. Hold weekly meetings with the team to discuss sales performance indicators and lead measures.
- Conduct monthly 1:1 meetings with direct reportees to review progress on KPIs and plan the way ahead. Document and share feedback with each team member.
- Assess individual ASK (Attitude, Skills, Knowledge) on a quarterly basis and manage the learning of the team in collaboration with the HR team to enhance skills and drive career paths.
- Monthly recognize and reward high performance and initiate improvement plans where necessary. Achieve the People Score of 90.
Success Metrics
- 100% of administrative processes are documented, updated, and adhered to by the team.
- 100% on-time delivery of strategic projects with clearly defined outcomes
- Zero security breaches or incidents
- 100% adherence to targeted administrative budget planned
- 100% accuracy in compliance, records, and documentation
- People Score
- Bachelor's degree in Administration, Business Management, Operations, or a related discipline. MBA or relevant certifications in Facility/Administration Management will be an added advantage.
- 10-15 years of progressive experience in Administration, Facilities, Infrastructure, or Corporate Services, with at least 5-7 years in a leadership role managing multi-location operations.
- Strong knowledge of facility management, statutory compliances, vendor management, asset lifecycle management, workplace safety, transportation management, and administration governance.
- Proven ability to establish SOPs, drive process standardization, optimize administrative costs, manage cross-functional stakeholders, and lead large-scale operational excellence initiatives.
- Excellent leadership, people management, problem-solving, negotiation, and decision-making skills, with the ability to build high-performing teams and foster a service-oriented culture.
- Proficient in MS Office and administration management systems, with strong analytical, reporting, project management, and communication skills to support business growth and operational efficiency.
Skills Required
- Bachelor’s degree in Administration, Business Management, Operations, or a related discipline
- MBA or relevant certifications in Facility or Administration Management
- 10–15 years of progressive experience in Administration, Facilities, Infrastructure, or Corporate Services
- 5–7 years of leadership experience managing multi-location operations
- Strong knowledge of facility management, statutory compliance, vendor management, asset lifecycle management, workplace safety, transportation management, and administration governance
- Experience establishing SOPs, standardizing processes, optimizing administrative costs, managing cross-functional stakeholders, and leading operational excellence initiatives
- Excellent leadership, people management, problem-solving, negotiation, and decision-making skills
- Ability to build high-performing teams and foster a service-oriented culture
- Proficiency in MS Office and administration management systems
- Strong analytical, reporting, project management, and communication skills
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The Company
What We Do
Dr Lal PathLabs is an Indian diagnostic service provider established in 1949. It operates in the healthcare sector, delivering diagnostic testing and related pathology services to support disease detection, clinical decision-making, and patient care. The company is described as the country’s largest and most respected diagnostic service provider, indicating a broad, nationwide healthcare diagnostics mission rather than a pharmaceutical or hospital-focused business.
