Head of Account Management

About the Role:

Wing is looking for a Head of Account Management to join our Partnerships team. This role is based remotely in the United States. In this role, you will architect and lead our global partner success strategy and execution. This is a high-impact leadership position responsible for the health, retention, and growth of Wing’s most critical enterprise partnerships. You will not only manage a team of high-performing Strategic Account Managers (SAMs) but will also serve as a key operator and executive-level point of contact for our partners.

You are a visionary leader who thrives in hyper growth environments. You are responsible for ensuring that as Wing scales, our partners don't just use Wing’s technology - they rely on it as a fundamental pillar of their business success.

What You’ll Do: 

Team Leadership, Strategy, and Cross Functional Alignment

• Build & Lead: Recruit, mentor, and manage a world-class team of Strategic Account Managers. Set the standard for effective team culture, account excellence, professional development, and performance management.
• Scalable Account Excellence: Define the long-term roadmap for the Account Management org. Develop and execute playbooks and processes that will allow Wing to maximize its value to a growing number of partners.
• Business Case Development: Develop and garner executive support to pursue new business opportunities in response to partners’ needs. Navigate organizational implications, including resourcing, timelines, and tradeoffs.
• Internal Advocacy and Execution: Act as the voice of the partner internally, while providing the cross-functional program leadership necessary to bring new and improved offerings to market swiftly. Collaborate with Product, Engineering, Operations, and other functional leadership to ensure the Wing’s evolving service offering exceeds partner needs.
• Strategic Alignment: Ensure the Account Management strategy and plans align with Wing’s overall product, operational, and financial plan. Maintain high-trust and collaborative relationships with cross-functional leadership.

High-Stakes Partnership Management

• Executive Stewardship: Act as the strategic partner relationship owner, leading engagement with executive-level stakeholders in the retail, technology, restaurant, and healthcare industries.
• Complex Problem Solving: Orchestrate cross-functional efforts in response to partners’ real-time technical and operational needs, safeguarding Wing’s reputation for reliability.
• Proactive Service Optimization: Drive the continuous improvement of Wing’s service by partnering externally and internally to stay ahead of partner needs. Proactively execute on levers to exceed critical success metrics - including those tied to service quality, end-customer adoption and usage - leading to further account expansion.

What You’ll Need: 

• 15+ years of relevant experience in Account Management and/or Business Development, specifically handling enterprise accounts within technology, retail, restaurant and/or logistics.
• 7+ years of direct experience managing and developing high-performing teams in a fast-paced environment.
• A proven track record leading accounts with 7-day/week live operations and navigating the complexities of real-world hardware/software deployments.
• Expertise in distilling complex technical and operational data and information into clear and actionable insights. You are a master at coordinating cohesive engagement across all partner touchpoints, ensuring that diverse work streams - from frontline operations to C-suite engagement - align into a single, unified partnership narrative.
• To balance partner needs with Wing’s broader mission to ensure immediate wins drive, rather than compromise, scalable company-wide growth.
• A "founder’s mindset" regarding ambiguity and swift execution. You don’t just survive in chaos; you build the systems that organize it and thrive. You get to the lowest level of detail and are quick to take action.