Head of Account Management - UK

#TeamNextdoor

Nextdoor is where you connect to the neighbourhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighbourhood they can rely on.

Neighbours around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbours, businesses, and public services. Today, neighbous rely on Nextdoor in more than 335,000 neighborhoods across 11 countries.

Meet Your Future Neighbors

Nextdoor's Business Solutions team is a diverse, hungry, and strategic group of neighbours focused on partnering with national and regional brands to connect them with our community of members through our growing portfolio of advertising products. The team culture mirrors the larger business focus, relying on building trusted connections both internally as well as with our partners in order to drive campaigns and executions that add value to our members' lives while simultaneously driving results for our brand partners. We believe that in order to succeed we must attract and develop smart, capable, and passionate employees, while also creating an inclusive environment where they know they belong, and will thrive and grow. Diversity of all forms - abilities, age, ethnic backgrounds, races, career experiences, and more – are the foundations of how we're building a kinder world through our communities and neighborhoods. We value diverse perspectives and we champion workspaces and professional environments where everyone’s voice is heard, where all backgrounds are respected, celebrated, and where you can be 100% you every day. 

The Impact You’ll Make

Nextdoor’s Advertising Solutions team partners with national and regional brands to connect them with our hyper-local community of neighbours across the UK and NL through our suite of advertising products. We are seeking a results-oriented and strategic leader to manage, develop, and grow the Account Management team. You’ll bring a passion for driving customer value and business outcomes. You also enjoy building processes that scale, creating a culture of accountability, and motivating and inspiring your team to excellence. If you're great with people, insanely detail-oriented, and a creative problem solver come join our neighbourhood!

Your responsibilities will include: 

• Lead a team of Account Managers; coach functional excellence, support new team member onboarding and development, and build Nextdoor expertise  
• Identify areas of skill development; grow and develop Account Managers through strong mentorship 
• Collaborate globally with Account Management, Operations and Sales Leadership to ensure accounts are resourced to drive maximum value and impact for our customers 
• Identify vertical trends; guide measurement strategies and performance optimizations that drive customer retention and upsells
• Develop strong product and technical expertise; be a Nextdoor expert for your team and customers
• Partner with cross-functional teams to identify gaps and opportunities for training and improving workstreams; develop best practices that scale and drive revenue growth for Nextdoor
• Build a culture of sharing; disseminate best-in-class work across the broader team, and translate top-down information for vertical application
• Be the main point of escalation and advocate for your team, vertical, and customers
• Collaborate with leadership to strategise and execute the long-term vision for the Account Management team   
• Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
• Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values  
• Lead an ad server transition in the UK market expected mid-2025

What You’ll Bring To The Team

• 10+ years in the ad tech industry; 6+ years managing a client services team and/or the ability to perform at an advanced level in the domain
• Strong mentoring, coaching, and people management skills—set up your team for future success

Strong understanding of campaign strategy, management, optimization within a biddable environment and self serve platformsDesire to learn the Nextdoor tech and be a product champion for their teamData-driven and analytical mindset; deliver actionable insights to drive revenue strategy and renewals

• Positive, Curious, with a hunger to learn, and a passion for problem-solving
• Ability to identify, collaborate and drive change
• Ability to lead multiple projects while maintaining strong attention to detail
• Passion for building and transformation, comfortable with change; excited to grow with the company
• Self-motivated and comfortable ideating your own goals based on company objectives
• Team-oriented mentality that likes making new friends
• Curiosity, hunger to learn, and passion for problem-solving
• Good to have: demonstrated experience navigating change  (e.g. transitioning accounts from a ‘managed’ to ‘self serve’ ad platform)

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.

Importantly, the compensation for this role also includes a variable incentive component, which will vary depending on your achievement of sales-related goals and objectives.

We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.

Overall, total compensation will vary depending on your relevant skills, experience, and qualifications.

When it comes to benefits, we have you covered! We cover 100% of your personal monthly premium for health, dental, and vision.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbours we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. 

For information about our collection and use of applicants’ personal information, please see Nextdoor's Personnel Privacy Notice, found here.

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