Head of Account Management, Enterprise Strategic

Posted 17 Days Ago
Be an Early Applicant
Tokyo, JPN
In-Office
Expert/Leader
Logistics • Transportation • 3PL: Third Party Logistics
We reimagine the way the world moves for the better.
The Role
Leads strategic enterprise account management for Uber Eats in Japan, personally managing key accounts while directing a team of account and customer success managers. Responsibilities include team coaching, cross-functional strategy, customer segmentation, performance management, executive relationship building, negotiation, commercial growth, and helping major restaurant partners advance their digitalization strategies.
Summary Generated by Built In

This role manages a portfolio of Strategic brands within Uber Eats Enterprise Japan. Your day-to-day will range from deep strategic planning and execution to hands-on tasks that ensure the strong growth and success of our largest brands.

This is a key playing-manager role: you will personally manage one to two key accounts while also leading a team of sales managers (AM, CSM, and AC), providing coaching, direction, and leadership.

You'll collaborate closely with cross-functional teams to maximize partner performance. In this role, you won't just impact a client's sales, you will influence their overall digitalization strategy and long-term business evolution.

What the Candidate Will Do

  1. Lead and develop the team | Provide coaching, direction, and leadership for a team of sales managers
  2. Drive cross-functional strategy | Work with XFN stakeholders to develop strategies to grow, engage, and deliver on Restaurant Partners' core objectives
  3. Prioritize and segment | Plan and prioritize your team's focus areas and customer segmentation to ensure high efficiency and attainment of customer objectives, taking a strategic, solutions-based approach
  4. Manage performance | Run regular review sessions with your team to track progress against goals, coaching and advising to close any performance gaps
  5. Own strategic accounts | Build strong partnerships with the clients you directly manage, driving their digitalization by engaging with C-level executives


Basic Qualifications

  1. Proven experience managing complex stakeholder environments, with the ability to influence and align diverse internal and external partners toward shared goals
  2. 10+ years of sales experience, including 3+ years of people management experience
  3. Strong communication skills in both English and Japanese
  4. Strong negotiation and deal-making skills, with demonstrated success driving mutually beneficial commercial outcomes in a fast-paced, ambiguous environment
  5. Excellent planning and organizational skills, with the ability to balance long-term strategic thinking with day-to-day executional excellence
  6. Solid commercial acumen, including the ability to understand P&L drivers, evaluate trade-offs, and make data-informed decisions to drive growth


Preferred Qualifications

  1. Industry background in technology, e-commerce, digital media, or food & beverage
  2. Proven ability to thrive in a fast-paced, high-growth environment, with the resilience to adapt to changing priorities
  3. Financial acumen with the ability to interpret and act on P&L and commercial data
About Us

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Skills Required

  • Experience managing complex stakeholder environments and aligning diverse internal and external partners
  • 10+ years of sales experience
  • 3+ years of people management experience
  • Strong communication skills in English and Japanese
  • Strong negotiation and deal-making skills
  • Excellent planning and organizational skills
  • Commercial acumen, including understanding P&L drivers and evaluating trade-offs
  • Technology, e-commerce, digital media, or food and beverage industry background
  • Ability to thrive in a fast-paced, high-growth environment
  • Financial acumen and ability to interpret commercial data

Uber Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.

  • Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
  • Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
  • Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.

Uber Insights

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The Company
HQ: San Francisco, CA
21,000 Employees
Year Founded: 2009

What We Do

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.

Why Work With Us

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

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