Provides functional support of OU Health HCM systems through design, development, system configuration, testing, implementation, maintenance, security, reporting, and training. Duties include analyzing and determining configuration changes, ensuring data integrity and designing reports to create and drive operational efficiencies. Incumbent will achieve success as a strategic partner to internal and external stakeholders by maintaining and enhancing HCM systems, driving process efficiencies, troubleshooting issues, preserving data integrity, complying with security expectations. Uses project management knowledge and skills to help the team deliver the expected outcomes on time.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Performs analysis to identify configure HCM systems to meet the business needs of the organization
- Provides functional support for HCM Systems
- Handles resolution of support ticket requests
- Performs business requirements gathering
- Provides training to administrative end users
- Identifying system enhancements leading to increased operational effectiveness
- Report scheduling and development of reports
- Development and document management of processes, procedures, and guides
- Develops and executes data integrity audits and resolves deficiencies and variances
- Conducts proactive research and identifies opportunities to better use technology
- Performs special projects and duties as necessary
General Responsibilities
- Performs other duties as assigned.
Minimum Qualifications Level I:
Education Requirements: Bachelor’s Degree required
Experience Requirements: Up to 3 years of relevant experience required.
License/Certification/Registration Requirements: Workday Pro certification is required within the first year in this role.
Minimum Qualifications Level II:
Education Requirements: Bachelor’s degree required.
Experience Requirements: 3-5 years of relevant experience required.
License/Certification/Registration Requirements: Workday Pro certification is required.
Knowledge/Skills/Abilities Required:
- Understanding of processes, process flow and data.
- Understanding and experience with HCM systems such as Workday, Paycom, PeopleSoft, Lawson, ADP, etc.
- Knowledge of MS Office Suite, strong MS Excel skills (pivot tables, v-look ups and other complex formulas and functions.
- Strong report writing in an HCM system required.
- Analytical skills with a methodical approach to problem solving and implementation with attention to detail.
- Ability to apply logic and reason to investigate system issues to root cause.
- Organizational and interpersonal skills including written and verbal communication skills within all levels of the organization.
- Ability to prioritize workload and provide timely follow-up and resolution.
- Ability to handle daily planned and unplanned operational activities both independently and in a team environment.
- Ability to learn and effectively use new technologies.
- Ability to solve moderate to difficult problems.
Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Skills Required
- Bachelor’s degree
- Up to 3 years of relevant experience for Level I
- 3–5 years of relevant experience for Level II
- Workday Pro certification within the first year for Level I
- Workday Pro certification for Level II
- Understanding of HCM systems such as Workday, Paycom, PeopleSoft, Lawson, or ADP
- Strong Microsoft Excel skills, including pivot tables, VLOOKUPs, formulas, and functions
- Strong HCM system report-writing skills
- Analytical problem-solving and root-cause investigation skills
- Written and verbal communication skills
- Ability to prioritize workloads and resolve issues timely
- Ability to work independently and collaboratively in a team environment
- Ability to learn and effectively use new technologies
What We Do
OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center and Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research.
