Hardware Support Specialist (I/O systems)

About This Role

***Technical Career Track***

Hardware Technical Support (I/O and Power systems) - Aftermarket Services – Support

Are you looking for a work environment where you can use your existing skills, acquire new ones, and collaborate with experts from a wide range of technologies, both old and new? You want to join a world class company and industry leader in support of Civil Flight Simulator technologies spanning the globe? Come share your passion with us!

At CAE, our teams are committed to supporting our global customers on their state-of-the art pilot-training devices, delivering best-in-class technical support to promote availability for safe, reliable, and realistic pilot training.

It is therefore essential to address technical issues they may face, and why we need your expertise and passion to complete our team!

The Civil Aftermarket Support group aims to address technical issues brought to our attention, and through lessons-learned and continuous improvement, increase our resolution efficiency as well as reduce the possibility of the recurrence of similar issues.

Our employees support the resolution of technical challenges on a daily basis.

Your responsibilities:

• Expedite and deploy technical solutions to customers on simulator.
• Provide support directly to the Customer Experience Leads and clients through fault isolation and resolution of technical issues to minimize impact on customers.
• Provide technical i1nformation during a conference calls/status reports.
• Collaborate with external sales representatives, customer service engineers/technicians, and Global Engineering during anomaly rectification activities as required to maintain good customer relations with customers in different regions.
• Participate in Continuous Improvement Initiatives, and Hardware Initiatives.
• Provide technical support of Field Service Bulletins.
• Expedite and deploy technical solutions to customers.
• When warranted, be available for travel to customer sites.
• Emergency support.
• Filter global hardware issues for potential in-field clearance activities.
• Prepare schedule and plan upcoming snag clearance trips.
• Support of FSR/CSE/CST and Engineering during snag clearance activities if help is needed, this in order to maintain strong customer relations with all customers in the region.
• Provide training to the customer.

Our ideal candidate has the following qualifications:

• DEC in in electrotechnology or aviation with a minimum of 2 to 5 years of work experience with a proven track record
• Ability to diagnose a failure as well as the use of electronic testing equipment and advanced software diagnostic utilities.
• Good working knowledge of control systems (fluid, electromechanical, pneumatic) electronics, and PLCs
• Good electro-mechanical skills
• Basic knowledge of one or more simulator system(s) (e.g. interface, visual, , electro-mechanical, avionics…) an asset
• Client-centered approach and ability to be tactful in sensitive situations.
• Excellent management of priorities and multiple projects.
• Strong organizational and planning skills.
• Good analytical mind with the ability to solve multiple problems.
• Ability to communicate and make yourself understood (verbally and in writing).
• Ability to provide explanations and teach best practices, procedures and work tools.
• Ability to motivate colleagues to achieve results.
• A good knowledge of market trends, best practices and the latest innovations.
• Ability to build and maintain a network of contacts and references for the team's benefit.
• Able to travel several times per year (usually planned), but sometimes at the last minute.
• Able to work non-standard hours from time to time.
• Bilingualism (French and English).

CAE offers you:

• A dynamic and innovative environment in which to grow.
• A flexible work schedule and work from home policy.
• Multiple opportunities to travel at our customers sites (50+ countries).
• A flex collective insurance program allowing you to tailor your coverage to your needs.
• A defined benefits pension plan and a group RRSP.
• An employee stock purchase plan with contribution from the employer.
• A period of paid leave during the Holiday season.
• Access for free to a telemedicine application, an employee and family assistance program and various resource groups.
• The opportunity to work on a variety of projects within a multidisciplinary team.
• A stimulating career path and internal mobility.
• Recently renovated open spaces offices, facilitating collaboration, and improving ergonomics.

Come share your passion with us!

#LI-CG1

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at [email protected].