Private Cloud Site Reliability Specialist

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win. 

This is a hybrid (on-site 3 days/week) role based in Montreal, Quebec.

Responsibilities

• Provide L3 support for a private cloud, including on-call rotation
• Work closely with the internal engineering team and provide input on testing of new component releases and infrastructure upgrades, as well as performance, capacity, and monitoring
• Create and improve processes for support, including training, documentation, customer engagement, incident, problem, and change management
• Contribute to internally developed CLIs and APIs to automate SRE's activities and platform's automation
• Work together with L2 teams and other L3 team members internationally.

Qualifications

• 5 to 10 years of relevant experience in platforms maintenance/development
• Experience in a least one programming language
• Experience with maintaining complex production systems with cloud and legacy technologies
• Proven Kubernetes and Docker experience-Knowledges of monitoring stack (Grafana, Prometheus, Splunk) usage
• Strong organizational skills and ability to manage multiple tasks and high-pressure situations for outage resolution
• Communicate effectively with various user groups, e.g. developers and engineers, as well as remote team members.

Preferred Qualifications

• Experience in developing monitoring architecture and implementing monitoring agents, and alerts
• Experience in Golang, React, Kubernetes Operators
• Knowledge of security protocols, e.g. SSL/TLS, Kerberos

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous x Accolite is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous x Accolite. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous x Accolite community.

Bounteous x Accolite is willing to sponsor eligible candidates for employment visas.

For employment opportunities based in Canada:

Bounteous x Accolite is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Bounteous x Accolite. We welcome applications from all qualified candidates. 

**Must be legally eligible to work in Canada.