Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the teamStripe’s support teams provide integration guidance and assistance based on a deep understanding of Stripe’s products. Support specialists interact with both developers and non-technical stakeholders to identify root cause of payment-blocking issues, answer questions and to advise users on how to get the most out of Stripe’s powerful infrastructure.
Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.
What you’ll doWe are building a team of support specialists that will work with the largest and most complex Stripe Terminal users. As a Network Support Specialist, you’ll be the subject matter expert on Terminal's SDKs, payments hardware and device management, and will deeply collaborate with Stripe’s Technical Support and Product Support Operations teams.
Responsibilities- Build familiarity with Stripe Terminal’s rapidly growing product suite, which includes EMVCo certified card readers, Tap to Pay on IPhone/Android, POS integrations, payment gateway partnerships and cloud-based device management
- Troubleshoot issues and advise both SaaS platforms and direct enterprise users on their integrations and connectivity/hardware setup across multiple channels (including email, chat, and live calls)
- Identify patterns in user issues, craft support materials and propose improvements to the Terminal Engineering team
- Take an analytical approach to tracking points of friction for users and work cross-functionally to drive step-function improvements in user experience
- Optimize our internal and external documentation for both technical and non-technical audiences
To equip you for this, you will go through an extensive onboarding that provides foundational understanding in at least one programming environment as you go deeper on Stripe’s API & product features. Over time, you will learn the basics of all of Stripe’s supported backend languages as well as client technologies including JavaScript, Android, iOS and React Native. You will also solidify your knowledge of SQL and Splunk basics to excel on the job.
Who you are- 5+ years of experience in networking, IT infrastructure, and/or hardware troubleshooting
- Proven ability to partner with IT teams to stand up reliable infrastructure: dedicated LANs, DHCP/DNS hygiene, firewall/proxy rules and MDM configuration
- Ability to troubleshoot issues across the device stack, including OS, ROM/firmware and application layers
- Ability to interpret logs and reader diagnostics, including from tools like Splunk, Datadog/ and Grafana
- Ability to self-serve basic SQL queries and comfortable modifying more complex ones
- Operations savvy mindset, with an ability to identify and eliminate process friction while building scalable processes
- Excel at written communication skills, with a passion to interact with users of varied technical backgrounds clearly and empathetically
- Payments domain knowledge, including hands-on experience with card readers and POS applications
- Past experience in full-stack software development. Experience with Android mobile development preferred
- Willingness to travel for site visits, pilot deployments, and complex escalations
Skills Required
- 6+ years of experience building, troubleshooting and maintaining payments or IT/networking hardware at scale
- Proven ability to partner with IT teams to stand up reliable infrastructure
- Ability to troubleshoot issues across the device stack, including OS, ROM/firmware and application layers
- Ability to self-serve basic SQL queries and modify complex ones
- Excel at written communication skills with a passion to interact with users
Stripe Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stripe and has not been reviewed or approved by Stripe.
-
Healthcare Strength — Healthcare is positioned as comprehensive across mental, physical, and medical plans. Mental-health support is repeatedly surfaced as a meaningful part of overall coverage.
-
Parental & Family Support — Parental leave and fertility benefits are highlighted as core elements of the package. Leave-related benefits are portrayed as a standout area of support for families.
-
Fair & Transparent Compensation — Compensation is framed as a relative strength compared to other parts of the employee experience. Pay is frequently characterized as competitive and, for many roles, perceived as fair in absolute terms.
Stripe Insights
What We Do
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies like Salesforce and Facebook—use the company’s software to accept online payments and run technically sophisticated financial operations in more than 100 countries. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Over the long term, Stripe aims to increase the GDP of the internet.
.png)
